Disability UK Online News Journal, Disability Business Directory, All In One Business Solutions

Category: GP Surgeries

My GP Surgery Negligence & My Mental Health.

My GP Surgery Negligence & My Mental Health.

I tried downloading the NHS app the other day to make an appointment with a doctor. I did not want to phone my own surgery as they have the policy to phone 8 am on the dot to essentially jam the phone lines on a first-come-first-served basis.

I wrote to my GP in May 2021 and spoke with the practice manager in December and got nowhere.

The NHS app (not the Covid App) checked my postcode and said sorry but the app was not available in Wales and prompted me to the website NHS Wales website to phone 111.

So I let my failed attempt go on the back burner until today where I surprisingly get a call from my GP.

You can imagine I am excited at the prospect of speaking with my GP at long last and promptly answering the call. The person on the other did not introduce herself asked if they were speaking with me without actually saying who they were.

A thought crossed my mind perhaps they had read my previous posts and were going to demand I take them down, but no, it was over another matter altogether.

The woman proceeded to ask do I want to book an appointment for the flu jab. I replied “no thank you” and the woman grunted something inaudible. I continued to ask “are you a Doctor” and she said “no”, that she was a practice nurse.

So they can phone you at random times when they feel like it, but cannot reply to a letter?

I continued to say I wrote a letter in May 2021 and also spoke with the practice manager and the response from the practice nurse was “yes I know”. I said “WOW, so I am a topic of conversation” and she said that she was reading off my notes. If you believe that you believe anything. She said if I want to book a consultation with the doctor, I should phone at 8 am.

I replied but I have 5 things that need addressing and she said they can only discuss one thing because of their time.

I have written previous articles about my experiences and also doctor-patient confidentiality and anxiety phoning GP’s.

https://disabledentrepreneur.uk/category/doctors/

I have given plenty of opportunities for the GP to address the issues in the letter and have spoken five times over this letter and still, the GP will not respond.

Even today the practice manager said the GP is too busy to respond to letters.

Imagine if in the letter it said I was feeling suicidal, I’m not, but just imagine if I was and the letter was ignored?

I am trying to make a point that my letter was read by multiple people and they admitted to it and I suspect I am the highlight of their tea/coffee breaks and jolly good banter.

My Mental Health Today.

MY MENTAL HEALTH.

I won’t say that I feel ok today because I am not.

My mental health is being tested and I am doing everything I can not blow a gasket.

MY BIRTHDAY.

My birthday is in two days’ time, it’s another day for me and nothing to celebrate.

If I had my parents and brother around then that would be a different story. My other brother lives in the USA, so what have I got to celebrate?

SAVING THE PLANET.

I do not mean to sound ungrateful but Birthday cards sent in the post cause carbon emissions transporting from A-B never mind chopping down trees to make the cards and paper envelopes and is absolute sacrilege to the environment… I would much rather have had a Facebook like to my Business page and share, which I have hinted on multiple occasions and tested social experiments to see if my close network would support me and they don’t, yet they send me birthday cards which I find very strange.

Am I supposed to get excited over a piece of card and half-hearted thought? it is going to go in the bin anyway, yet you want to save the planet save the rainforests, but you are happy to buy a card and send it in the post causing more pollution. I would much rather prefer an e-book. In fact, some e-books are free, so I am saving you money.

It has also been brought to my attention that a meetup is being planned for springtime. Good luck with that…

MY BUSINESS.

I have multiple businesses to take care of and am not taking a day off to chit-chat at a restaurant somewhere and most certainly do not want people visiting me.

In fact, some countries are banning unvaccinated people from all eating establishments. No skin off my nose I am happy being a recluse until what I desire manifests into my life.

I have issues intermingling with physical beings. I have no problem online but do not wish to interact physically. This is my choice and people should not take it personally.

Just because I do not want to see someone face to face, that is my own personal preference, obviously, I have to let workmen in and engineers but I stay well away from them, do not socialize and if I could I would make sure they showed a lateral flow test before coming in but that would not go down well with some people and I do not want to be seen as making waves.

Why do people not respect my wishes?

If they wish to support me give me, like to my business page and share my business with their connections. Helping my business prosper will be something I would be very grateful for, not a card that will get binned.

THERAPY.

You can read all the articles I write from a personal perspective here: https://disabledentrepreneur.uk/category/online-journal/

I find letting off steam by journaling online is a form of therapy, I find by the time I have finished editing the initial pent-up anger inside me has weathered away.

I have also started practicing meditation, hypnotherapy, and scripting into a physical journal.

I follow www.jakeducey.com and find his videos on Facebook and YouTube enlightening.

Today I am behind with my work from faffing about with a couple of domain registrars:

https://ukdomainbrokers.ukwebsitedesigners.co.uk/rejestrator-domen-polskich-polish-domain-registrar/

https://ukdomainbrokers.ukwebsitedesigners.co.uk/names-co-uk-poor-customer-service/

DISRESPECT.

As well as waiting for the gas engineer which was a no-show.

I find it very disrespectful if a person or company says they will turn up on a certain day and do not update you or apologize for not turning up.

I do not believe that everyone I know, knows about my websites or my illnesses, hence may be oblivious of what I do. Who’s to say I never took time off work to meet and greet these engineers which did not have the audacity to even phone or text me or who is to say I never re-arranged my scheduled meetings online to align with the appointment.

I think this is very disrespectful. I am not going to chase them, seeing as I am not paying for their callout. Had they bothered to check the pressure gauge last time they visited they would have seen the pressure was low and should have adjusted it but didn’t. They are the same engineers that did not know what a hotspot in the kitchen was until I sent them a link, and people wonder why my mental health is not good?

MY SURGERY WAS IN THE NEWS.

I have also on the marketing website mentioned the GP Surgery I am referring to today: https://marketingagency.cymrumarketing.com/category/gp-surgeries/

Let’s see what tomorrow brings…

#mentalhealth #gpsurgeriesandmentalhealth #gpnegligence #doctornegligence

Anxiety Phoning Your GP

Anxiety Phoning your GP!

Anxiety Phoning Your GP.

Many of us worry about speaking to our GP at the best of times and it is more difficult especially if we have mental health and anxiety issues.

However, doing nothing about your ailments and bottling things up can make things worse. It’s better to seek help early rather than let it fester into something worse. That way you can start receiving the treatment you need to set you on the road to recovery.

“GPs are normally the first port of call for physical and mental health concerns. However, for someone like myself who suffers from anxiety, it can be overwhelming physically having a conversation about what you are thinking or feeling with your GP or practice nurse, someone you may hardly know.

Whatever way you decide about communicating with your GP they will want to speak with you even if you appoint a friend or family member to speak on your behalf (data protection), they will still want to speak with you.

Mind Charity has put together a guide with some tips on how to prepare for your appointment and make the most of the short time you get with them. Find out more at www.mind.org.uk/findthewords.”

Speaking to your GP or practice nurse should be your first step to getting help. However, if you are anxious it might be an idea to contact your GP via email or snail mail. However, this can be passed to the practice manager, for everyone to see and read. In fact, I wrote such an email to my GP last May 2021 and the practice manager and cluster pharmacist both confirmed they read my letter which was not addressed to them yet my GP has not bothered to respond to my letter at all.

The only time I will be speaking to my GP once I muster the courage to phone them to raise my complaint will be through court and suing them for negligence.

What is concerning is I do need medical attention as some of my symptoms have escalated, but I cannot bring myself to phone the GP Surgery as I feel I will lose my rag with them. Furthermore, I have social disconnection issues and cannot interact with anyone other than my family and online.

https://www.mind.org.uk/about-us/our-policy-work/you-and-your-gp/for-gp-patients/

https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/

https://www.nhs.uk/service-search/other-services/Patient-advice-and-liaison-services-(PALS)/LocationSearch/363

https://www.nhs.uk/service-search/other-services/Clinical-Commissioning-Group/LocationSearch/1

https://www.cqc.org.uk/contact-us/how-complain/complain-about-use-mental-health-act

https://www.ombudsman.org.uk/

https://www.ombudsman.org.uk/publications/my-expectations-raising-concerns-and-complaints

#gpdutyofcare #gp #doctorsurgery #gpnegligence #anxiety #anxietyphoning #anxietyphoningyourgp #dutyofcare #nhscomplaints

Doctor-Patient Confidentiality

DOCTOR-PATIENT CONFIDENTIALITY.

Confidentiality:

Good practice in handling patient information

I am starting off on a rant.

It used to be whatever you said to your GP would not be repeated to anyone else, unless it warranted it, such as if the person was in some way in danger of harming themselves or if they needed medical care and support.

However as times have changed with information being passed around on the internet and emails being hacked, there was no secure way of sending an email to this particular surgery which is concerning in itself.

Apparently and this in particular aimed at my own GP, so cannot vouch for any other surgeries, that whatever you told your doctor, could also be accessed by other staff at the surgery. But in my case, my data was accessed by the adjoining pharmacy inside the building of the surgery.

I am all for data security and privacy and what I choose to share online about my illnesses may not be necessarily be everything I want to divulge publicly, hence may keep some information private, but obviously, as I have found out two people have now gained access to my letter and I have not had a response back from the doctor, which is very alarming.

So my question is does the Doctor actually know the letter exists or do I just have the word from the practice manager? What if my letter was printed off and passed around I have no guarantee that it wasn’t?

However, I was due a medication follow-up review today and although I had emailed the Doctor directly on the 25th of May 2021 I later found out this particular doctor is no longer at the practice and I had to forward my email to the practice manager on the 27th.

The practice manager acknowledged the email and said that I needed to make an appointment with my GP over certain things I had written in the letter. The practice manager also told me over the phone that my medical data can be accessed by all the staff in the surgery but to not worry as they had all signed non-disclosure agreements. 🤢

What a 🐊 of💩 so you are telling me that someone could read this information and then go home and repeat it to their friends/partner or spouse? A nondisclosure agreement is not worth the paper it is written on as there are no guarantees that your information will not be shared. A person could simply say I read this about a certain individual and there would be absolutely no proof that the said person did or did not share the information. There are absolutely no guarantees whats so ever that what is written would not be repeated or talked about during the lunch breaks or pillow talk.

To think that the surgery thinks people are stupid or gullible is beyond belief that they would be sucked into their garbage of an excuse that all staff at the surgery can gain access to your medical records, but cannot disclose any information because of non-disclosure agreement they had signed.🤬😡 Talk to the hand ✋.

What if a patient had some embarrassing ailment (I am not talking about myself btw) 😂🤣 (seriously though it is not a laughing matter) and was riddled with STD’s and everyone in the surgery including the pharmacist got to read their medical notes?

The principle of the matter is unprofessional and unethical. The patient should not have to be forced to tell the receptionist what is wrong with them as in the case of this particular surgery.

According to best practices but this is for England and not Wales only the bare minimum should be accessed but the pharmacist today confirmed she had read my letter which I quote her saying “it was very thorough and detailed and that is what they prefer”.

She asked about my medication and told me to take it at regular intervals. One of the prescription drugs is a sleeping tablet and within 30 minutes I am zonked out, so if I took it at regular times it would interfere with my life because I cannot go to sleep every night at an exact time.

This was going over her head and she was not interested in anything I had to say. She was trying to teach me to how to suck eggs as if I needed a 30-year-old to tell me what to do and in the ideal world where I did not have such an unpredictable job, I would possibly be a good girl and go to sleep the same time every night, but my lifestyle does not permit me. I even told her my job is not a 9 to 5 and sometimes I could be working at 3 am in the morning.

Now wait for this, I said, considering she had read my letter what did she suggest about this one problem I had and this is laughable by her response, she only told me to phone the GP. 😡

Although my time could be better spent than phoning and then waiting on someone to get back to me, I will be phoning the GP just so that I can speak to them for comment and get to the bottom of how my medical records have been shared.

So tell me if I had written a letter nearly a month ago to the GP you would think the Doctor(s) would have the decency to reply. Their lame excuse will be they are too busy to respond to emails.

I get a thousand plus emails a day and still find time to respond.

I think it is downright rude and unprofessional to ignore a letter that every tom dick and harry has read but does not get a response from the doctor to which the letter was addressed in the first place.

So what the hell was the reason for the pharmacist to access my medical records to ask if me if I smoke or take alcohol and then not give me any advice at all, what a waste of time and resources and my time (which not relevant in the eyes of the NHS, they can waste your time but you cannot waste theirs).

She then said she would book me in for another annual review, why though? If they get email updates from me why speak to me?

I responded unless there was anything I needed I would be perfectly capable to email or phone the GP myself and did not need an annual review (omitting the part that her phone call was a waste of my precious time).

I am fuming how my medical file has no privacy protection. 🤬😡

https://www.guidelinesinpractice.co.uk/your-practice/all-healthcare-staff-have-a-duty-of-confidentiality/352639.article

https://www.gmc-uk.org/ethical-guidance/ethical-guidance-for-doctors/confidentiality/disclosures-for-the-protection-of-patients-and-others

I have mentioned this surgery before on a marketing blog I also run and have been told if I make waves I could be struck off their register yet I depend on my medication.

They also have said to me that they (the NHS) quote “do not have an obligation to help me if they do not want to”.

So if you are savvy to know about my other blog just search for GP Surgery Cardiff. Sorry, no links given.

Confidentiality is not absolute

Confidentiality is an important ethical and legal duty for doctors, however, it is not guaranteed and is not absolute. Your doctor may be able to disclose personal information without breaching his/her duties of confidentiality under certain circumstances, such as when the disclosure is of overall benefit to a patient who lacks the capacity to consent.

https://www.bmj.com/content/356/bmj.j636

https://www.medicalprotection.org/uk/articles/junior-doctor-confidentiality

Breaking Confidentiality.

Patient confidentiality can be defined as: ‘The law whereby a doctor or medical practitioner cannot reveal anything said to them by their patients during consultation or treatment.”

Confidentiality is something that is protected, by law, by a myriad of legislation including the Data Protection Act 1998, The Computer Misuse Act 1990and The NHS Confidentiality Code of Practice.

Protecting Your Information Your Choice

(This is applicable for England NOT Wales).

https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/

https://www.nhs.uk/using-the-nhs/about-the-nhs/sharing-your-health-records/

Further Reading.

https://www.gmc-uk.org/ethical-guidance/ethical-guidance-for-doctors/confidentiality/using-and-disclosing-patient-information-for-direct-care

https://www.bma.org.uk/advice-and-support/ethics/confidentiality-and-health-records/sharing-local-electronic-patient-records-for-direct-patient-care

https://patient.info/news-and-features/how-the-nhs-handles-your-data

https://www.patients-association.org.uk/

https://www.gov.uk/government/organisations/national-data-guardian

https://www.dailymail.co.uk/health/article-9661639/So-access-medical-records.html

How to Complain

Your first port of call should be to complain to the GP practice, you should send them a recorded signed for formal letter or email, failing that you have three options as in the links below, but in my experience of other things I have complained about in the past you run the risk of being removed from the surgery and their response is very biased as they will protect themselves, so do take this into consideration and always have another surgery lined up just in case of the worst-case scenario, remember also if you get kicked out of your surgery another surgery may not accept you based on how much trouble you make, as surgery (a) may put notes for surgery (b) to read, hence it is good practice to also request all your data from surgery (a) before approaching surgery (b).

https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/

https://www.nhs.uk/service-search/other-services/Patient-advice-and-liaison-services-(PALS)/LocationSearch/363 (Recommended)

https://www.ombudsman.org.uk/

#patient #patientdoctorconfidentiality #medicalrecords #gdpr #ico #medicalrecordsbreach