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Category: Smart Meters

Energy Providers and Consumer Rights

Brown & Cream Image, depicting wording typed on a typewriter mentioning 'Consumer Rights'. Image Credit: PhotoFunia.com Category Vintage Typewriter.
Brown & Cream Image, depicting wording typed on a typewriter mentioning ‘Consumer Rights’.
Image Credit: PhotoFunia.com Category Vintage Typewriter.

Energy Providers and Consumer Rights: Navigating Billing Harassment and Forced Smart Meters

Managing household expenses is a critical aspect of financial well-being, among these expenses, energy bills can be particularly burdensome, especially when energy providers make it challenging for consumers to manage their payments. Instances where providers pressure customers to pay bills in full rather than allowing installments, or where they force the installation of smart meters, can lead to significant legal and psychological ramifications. Understanding your rights and the laws that protect you is crucial in addressing these issues.

When energy providers ask numerous personal questions after you have proposed a comfortable monthly payment amount, and they base their payment demands on your personal circumstances rather than considering your offer, this could constitute an invasion of privacy and potential harassment. Such practices may violate consumer protection laws and regulations that require energy providers to respect reasonable payment proposals and to handle personal information appropriately. This intrusive questioning can also lead to undue stress and anxiety, exacerbating an already challenging financial situation. In many jurisdictions, consumers are protected from such unfair treatment, and providers are obligated to work with customers to find mutually acceptable payment solutions without overstepping privacy boundaries.

Some energy providers engage in frustrating practices such as passing customers from pillar to post, where multiple agents handle a single query without effectively updating one another. This lack of coordination can lead to confusion, delays, and unresolved issues, leaving consumers exasperated. Additionally, providers may employ stonewalling tactics, deliberately stalling responses to buy enough time to push customers into arrears, thereby exacerbating their financial difficulties. In more severe cases, customers might encounter hostile, aggressive, or even ableist behavior from representatives, designed to intimidate and pressure them into compliance. Such actions are not only unethical but also potentially unlawful, as they violate consumer protection laws and can contribute to significant emotional and mental distress.

Legal Protections Against Unfair Billing Practices

Energy providers are subject to strict regulations designed to protect consumers from unfair practices. In many jurisdictions, these protections are enshrined in consumer protection laws and regulations specific to utility companies. Key protections include:

  1. Right to Fair Billing and Installment Payments: Many regions, such as the UK and EU, have regulations that mandate energy providers to offer fair billing practices. This includes the option for consumers to pay their bills in installments. Forcing customers to pay the entire bill upfront can violate these regulations.
  2. Protection from Harassment: Harassment by debt collectors or utility companies is illegal. Under laws such as the Fair Debt Collection Practices Act (FDCPA) in the United States, consumers are protected from aggressive or harassing collection practices. This includes repeated calls, threats, or other forms of intimidation.
  3. Consent for Smart Meters: In many areas, the installation of smart meters must be done with the consent of the customer. Forcing the installation of these devices without consent can breach consumer rights. For example, the UK’s Smart Metering Installation Code of Practice stipulates that customers have the right to refuse a smart meter.

Addressing Unfair Practices

If you find yourself pressured by your energy provider, several steps can help resolve the issue:

  1. Document Everything: Keep records of all communications with your energy provider. This includes emails, letters, and notes from phone conversations. Documentation is crucial if you need to escalate the issue.
  2. Formal Complaint: File a formal complaint with your energy provider. Most companies have a complaints process, and they are required to respond within a certain timeframe.
  3. Seek Regulatory Help: If the issue remains unresolved, contact the regulatory body overseeing energy providers in your region. In the UK, this would be Ofgem, while in the US, it could be the Public Utility Commission of your state.
  4. Legal Action: If harassment continues, consider legal action in the UK (First4Lawyers). Laws such as the FDCPA (USA) allow consumers to sue for harassment and seek damages for emotional distress.

Impact on Mental Health

The pressure and harassment from energy providers can have a profound impact on mental health. Constant stress and anxiety from dealing with aggressive billing practices can lead to:

  • Anxiety and Depression: The continuous pressure to settle bills or accept unwanted services can contribute to severe anxiety and depression.
  • Emotional Distress: The fear of disconnection or legal action can cause significant emotional distress, affecting overall well-being and quality of life.

Potential for Legal Recourse

Consumers experiencing significant emotional distress due to harassment from energy providers may have grounds to sue for damages. Emotional distress claims require demonstrating the extent of psychological impact and linking it directly to the actions of the provider. Legal precedents have shown that companies can be held liable for causing undue stress and anxiety.


Consumers have robust legal protections against unfair billing practices and harassment by energy providers. Understanding these rights and knowing the steps to address such issues can mitigate the impact on mental health and ensure fair treatment. If you face pressure or harassment from your energy provider, taking documented, informed actions can protect your rights and well-being. Always seek legal advice if you believe your rights have been violated, as there are avenues for recourse and compensation for undue distress.

It is not uncommon for consumers to perceive the ombudsman as biased in favor of energy suppliers, often feeling that their grievances are not given due weight. This perception is reinforced by cases where compensation awarded to consumers has been minimal, sometimes as little as £200, which many believe does not adequately reflect the distress and inconvenience experienced.

If you are considering legal action due to dissatisfaction with the ombudsman’s decision, it is advisable to take your case to a tribunal or small claims court, where a more impartial hearing can be expected. Alternatively, writing directly to the Equality and Human Rights Commission (EHRC) can be an effective step, particularly if your complaint involves issues of unfair treatment or discrimination.

Disabled Entrepreneur Business Card.

British Gas Have Pushed An Editor Of ‘Disability UK’ To Breaking Point.

British Gas Have Pushed An Editor Of ‘Disability UK’ To Breaking Point.

The Editor Has Been Subjected To And Is Suffering From The Following:

  • Humiliation
  • Patronization
  • Torment
  • Emotional Distress
  • Depression
  • Anxiety
  • Stress
  • Panic Attacks
  • PTSD

I wrote previously about how British Gas treats its customers. Today with a heavy heart I am writing about them again.

Emotional Distress Compensation | DISABLED ENTREPRENEUR – DISABILITY UK

British Gas Customer Intimidation & Treating Customers Badly. | DISABLED ENTREPRENEUR – DISABILITY UK

So to recap on the 27th of July 2022 I was put on a payment plan.

You have to bear in mind when the price rose earlier this year I tried to move my payment date and that is when the problems started in February although I did have a payment plan in place at the time but was told the only way I could move the date was if I set up a Direct Debit with the increased tariff. I wanted to move the date inline when my inbound payments were coming in. (The original payment plan which was at the time £65 and then rose to £90). Soon after I canceled the direct debit because I was not comfortable giving British Gas access to my bank account, this is when they refused to put me on a payment plan where I manually could pay by bank transfer, standing order, or directly on their website.

This has been going on for the best part of six months (Feb -August 2022).

I eventually was put on a payment plan after several phone calls and meter readings proving I was not using much Gas, somewhat five months later.

On the 4th of August 2022, some bright spark (woman) stopped my payment plan because she said I would not be able to pay online if I had a magnetic card, I told her I would pay by bank transfer and she said it was not possible even though I have the bank details to do that or simply pay on their website. There have been many agents that have said this causing contradictions to what other agents say, that I am able to pay online.

I phoned back on the 5th of August and was put back on the payment plan yet AGAIN.

I then got a letter yesterday dated 6th August that British Gas has not heard from me even though I am phoning practically every day.

In the letter, British Gas states my account has been passed to the debt collection team, threatening me with a smart meter which I refuse to have installed. Smart Meters | DISABLED ENTREPRENEUR – DISABILITY UK

I proceeded yesterday to go on their chat and set the transcript to email me at the end of the chat. You can guess I never received an email.

So today I phone up and I was met with a hostile agent who spoke to me in a very controlling manner. I told her about the letter and I said that I did not cancel the payment plan on the 4th, no sooner I had said this she put the phone down on me.

I then decided to have another go with the chat and not trusting British Gas as far as I can throw them, I started the chat again but remembered what my daughter said and that was to screenshot the chat just in case I did not get a copy of the transcript. The agent assured me I would get an email (as per the screenshot)…wrong I had no such email but I did do the screenshots that confirmed I am on a payment plan and that my account has not been passed to debt collections.

When the agent asked me if I have happy with British Gas I was not going to go into an in-depth conversation about why I was not happy with British Gas, so I simply said yes to end the chat.

Technically speaking I should be working but this company has made me so unwell I barely respond to emails and do the occasional update. The amount of time I have wasted with this company is beyond unbelievable.

Moving Forward and My Usage.

I eat sandwiches and salads maybe use the cooker 10 times a month. Come winter I am going to buy oil-filled radiators.

I would rather pay a little bit extra to the electricity supplier EON Next than give a penny more to British Gas.

“British Gas needs to have empathetic agents, not people that think they are so high and mighty and above you. They should be held accountable for their actions”.

This has been going on for six months and the number of calls I have had to make, emails I have sent, and chats are enough to test anyone’s mental health strength and state of mind.

I have reported this to the ombudsman and will be sending them another update today.

In my opinion it absolutely disgusting how they treat people.

#britishgas #humilation #emotionaldistress #anxiety #panicattacks #depression

How Safe Are Smart Meters For Your Health?

How Safe Are Smart Meters For Your Health?


A smart meter is the next generation of a gas and electricity meter.

They are being installed in homes across Great Britain at no extra cost, to replace the traditional meters including prepay key meters, which most of us currently have tucked away under the stairs, or outside our homes.

Theoretically, smart meters measure how much gas and electricity you’re using, as well as what it’s costing you, and display this on a handy in-home display. The smart meter, also called an Advanced Meter Installation (AMI), is a two-way device used by utility companies to measure energy usage in your home.


The advantage of a smart meter is you can wave goodbye to estimated billing. The smart meter shows a digital meter reading and uses a secure smart data network (managed by the DCC) to automatically and wirelessly send the readings to your energy supplier at least once a month, so you will receive accurate, not estimated bills.

Smart meters also come with an in-home display screen that shows you exactly how much energy you’re using in pounds and pence, in near real-time.


If you ask your utility company if a smart meter impacts your health, you’ll likely be told there is no health risk. They will be biased and will hopefully convince the unaware consumer that there are no dangers. However medical evidence has proven there are dangers.


According to the BioInitiative Working Group, more than 6,000 studies show the correlation of electromagnetic energy with harmful effects, chronic conditions, and disease.

There is also evidence that electropollution triggers an immune system response. That’s because the body thinks the electrical fields are foreign invaders similar to bacteria and viruses.

Amy Myers, MD is a two-time New York Times bestselling author and an internationally acclaimed functional medicine physician. Dr. Myers specializes in empowering those with autoimmune, thyroid, and digestive issues to reverse their conditions and take back their health.

Amy Myers is a successful founder and CEO of Amy Myers MD®.

Dr. Myers has been quoted as saying: “I’ve seen with thousands of patients in my functional medicine clinic, that chronic inflammation leads to fatigue, cognitive problems, brain fog, irritability, anxiety, and memory loss. It is the root cause of autoimmune disease. Chronic electrical exposure triggers symptoms that mirror those experienced in dozens of autoimmune diseases”.

According to David O. Carpenter, MD, radiofrequency exposure at elevated levels for a long period increases the risk of cancer, damages the nervous system, and causes sensitivity. It also has adverse health effects on the reproductive system and other organ systems. In addition, it elevates the levels of peroxynitrite (a toxin made by your body), which is linked with over 60 chronic diseases. 

According to the World Health Organization, tissue heating is the principal mechanism of interaction between radiofrequency energy and the human body. Sam Milham, MD has spent nearly thirty years researching the impact of electric and magnetic fields (EMFs). He links dirty electricity to cancer, heart disease, diabetes, Alzheimer’s, and suicide. He also connects it with neurological disorders such as multiple sclerosis and Lou Gehrig’s disease.

RF radiation was classified in 2011 by the International Agency for Research on Cancer (IARC), as “possibly carcinogenic (cancer-causing) to humans.” Furthermore, no data shows RF radiation is safe. No one has conducted health studies on humans living in homes with smart meters. The World Health Organization is planning a formal assessment of the health effects of RF exposure, however, this report is not yet available. 

“People with smart meters in their homes have reported a sudden increase in dizziness, ear pain, memory problems, heart palpitations, anxiety, and sleep problems”.


Whether you owe money to a creditor or a utility company they will not stop until you contact them. They have been known to text and phone multiple times in a day for you to react. It is always best to communicate with them so that they can arrange something with you. My interaction was with Utility Companies and they insisted on meter readings, before Covid, and even During Covid they would come and read my meter but now they are singing a different tune. Because of the height of where my meter is located, it is impossible to read, yet I do not want a smart meter because of the health implications.

Whenever I communicate I always forward articles I have written, this gives me more authority on what I am talking about.




Learn about Deficit Spending and the Debt Ceiling by watching “The Hidden Secrets of Money” by Mike Maloney To Know Why ‘Our Utility Prices’ have been hiked and how utility companies will bully you into having ‘SMART METERS’!

Courtesy of Mike Maloney, Ron Paul, Steve Forbes, Stayed Tuned To The Very End After The Credits.


I had a text message come through on my phone from ‘British Gas despite me telling them that I do not permit them to communicate with me this way and only by email. So they have given my number out without my permission to third-party engineers, which is a breach of GDPR for starters.

This has gone on deaf ears. Needless to say, they have booked me in for a smart meter even though I have told them I do not want one.

Now both my daughter and I have autoimmune disorders (cerebellar atrophy and multiple sclerosis), so if any utility company insists on the installation of these meters I think I have enough evidence, that should either my daughter or I relapse, we would be able to take legal action against the energy providers.

I was told in a conversation I had with ‘British Gas that I use more gas than the average household. They even asked me to add a backlink for them on this site on the useful links page, yet they never offered to pay for it. (It is disgraceful that they can money grab, but won’t compensate for the traffic I send them). The link is useful for my readers and I am not doing British Gas any favors and will be looking for compensation.

I am not arguing if I use more gas or not, although I have a brand new boiler and I have to have my home heated because of black mold that grows on our walls.

I have to safeguard both my daughters and my health because we have black mold.

Our landlord is aware of the situation and has simply said to wash it down with bleach and soapy water. This does not eradicate the problem and the health of my daughter and my own is paramount and I will fight to the end anyone that tries to reduce our quality of life.

They will be made accountable, this includes:

  • Emotional Distress
  • Stress
  • Anxiety
  • Depression
  • Autoimmune Relapses

Preventing Mold.

Preventing mold through heating. It makes sense that people want to save on heating costs but one of the best mold prevention techniques is keeping your heating on. If you seriously want to avoid mold in your home then avoid rooms cooling completely.


Remember the Governments and the Large Corporations work hand in hand. If you read on the government’s website that smart meters are safe, they will never tell the truth.

Why is our cost of living increased?

I will tell you why it has to do with deficit spending and the debt ceiling. The Government has overspent and in the case of the UK, they owe money to the EU. The Brexit Divorce Bill in July 2021, was estimated at £40.8bn but Downing Street insisted the figure was between £35bn and £39bn. https://www.bbc.co.uk/news/51110096 We now have a crisis on our hands. The Government needs to find the money to pay the EU. Goods and services are now subject to tariffs, increasing the cost of raw materials into Britain and finished products out.


Therefore who is paying for this if not the British Public?



If people’s mental health is affected due to price hikes and people are forced to endure corporate bullying and intimidation to install smart meters which leads to illness then the corporations need to be made accountable. If people are struggling to pay their finances before the price hikes how are they supposed to pay after bills are increased exponentially?

“Pushing vulnerable people into a corner can easily send them over the edge”.

Furthermore, if corporations interfere in with people’s quality of life and make them ill they should pay damages. Black mold could lead to death. https://www.ehagroup.com/mold-iaq-services/toxic-mold/ So if I am to not use my gas and the black mold makes us ill then ‘British Gas’ should be made to pay for damages.


Smart Meter Bullying


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Anyone who has noticed ill health after having a smart meter or has been bullied by creditors can reach out to us by using the form below.

Together We Are Stronger!

#smartmeters #smartmeterdangers #utilitycompanies #britishgas #eonnpower #autoimmunedisease #radiation #radiowaves

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