Disability UK Online Health News Journal, Disability Business Directory, All-In-One Disability Business Solutions

Category: Emotional Distress

Renata’s Online Health Journal Update 2022!

Renata’s Online Health Journal Update 2022!

People who shy away from people with mental health disorders or disabilities and label people as damaged goods usually have their own demons to contend with”.

I need to vent and let off steam before I blow a gasket.

The last few months have taken a toll on my health. As most of you know I am the Editor of ‘Disability UK – Disabled Entrepreneur Online Journal’ and have come to near enough a standstill with my business because of my health.

My Disabilities are Invisible.

I sometimes am so depressed it takes a lot of effort to do anything, these days.

Renata’s Online Journal Health Report

The following is a snippet of what I am going through.

I am disabled, I suffer from Cerebellar Atrophy, OCD, and Depression so it is no surprise that I have highs and lows. Yet most recently I have been experiencing very bad lows.

I do not have a support system and my GP is as useful as a chocolate fire guard. https://disabledentrepreneur.uk/gp-doctor-negligence-evidence/ To understand my health you will have to understand how the last few months have been for me and what I have gone through and am still going through.

Events 2022.

  1. I have been through war and back with ‘British Gas’, which I have reported to ‘Ombudsman’ who in turn report to ‘OFGEM’. ‘British Gas’ caused me humiliation, intimidation, harassment, and emotional distress.
  2. In another incident I had 40 emails from a credit card issuer (situation now under control), again I have experienced, humiliation, intimidation, harassment, and emotional distress. (They gave me £100 as a gesture of goodwill, with the understanding that if I endure more harassment I will report them to the Ombudsman). I know what they will say but she accepted the £100, which is just a band-aid on a gaping wound.
  3. Most recently my laptop started having a blue screen and eventually died, I have not been able to do anything online for about a week. I have simply used my phone to read and reply to emails and do research. This started making me sink into a very dark place.
  4. I then had a brand new computer and not even a week old I ended up with a BSOD, you just can’t make this stuff up. https://marketingagency.cymrumarketing.com/2022/08/24/lenovo-or-windows-fault-blue-screen-of-death-bsod-2022/
  5. My internet is intermittent, and I am getting the blame game excuse (it’s not us it must be you), this is an ongoing issue in which they gave 3 months of free broadband, but the issues are starting to happen again. Virgin Media Outage in Cardiff, Wales: Current Problems and Outages • Is The Service Down? UK
  6. I have lost clients due to the rise in the cost of living and them not being able to afford their websites. (No help for small businesses I hear your cry, and yes the rich get richer and the poor get poorer).

My health.

  • I am very depressed.
  • My OCD has spiraled off the ricker scale.
  • I have intrusive thoughts.
  • I have no patience.
  • I have panic attacks.
  • I hate noise, anything from traffic to car doors opening and closing.
  • The only way I will interact is online.
  • I do not answer my phone, which no doubt has cost me a lot of business.

So there is a knock-on domino effect when people are so robotic and irritating to the point if I could shove my fist down the other end of the line or across the computer screen, I would.

I am not in a good place right now because I am struggling to stay positive and optimistic. I have been studying neuroplasticity and I should stick with it because something I thought about, the next day materialized. Therefore I need to heal and start caring about myself rather than neglecting myself.

I plan to write a book about my life, this will no doubt open a can of worms, not only for me having to recall things that I would rather not remember but for the people that have done me wrong. My book will mention all the highs and lows and perhaps it may help people to avoid the same mistakes I made, in my relationships, and in my career, not only how everything over the years has affected my health and how I am trying to heal.

“I want to make a difference in this world and help people like me or worse off than me”.

I may not physically want to interact but a virtual connection I am fine with, although I won’t be doing anything for a few weeks because I need to recover from all the trauma I have had to endure over the last few months.

This all goes towards documenting my health so that it all gets put on the NHS database. There is a reason behind my madness.

It saddens me that the people I have reached out to on a personal level, who said they were going to get back in touch never have. I assume that they have reached their own conclusions and do not want to interact with someone that has disabilities. I suppose they see me as damaged goods, but labeling someone in such a way is not only hurtful but incorrect because we all have something going on in our lives thus we can all be labeled the same way. In fact, it will be hard to find a person that has not been screwed over in some way or another and how it affected them mentally. Usually, people who shy away from people with mental health disorders have their own demons to contend with and cannot handle yours. I do not see myself as damaged I see myself as someone who can overcome obstacles and then write about them. Just because I am having a bad day today does not mean I will be having a bad day tomorrow. No two days are the same. Yes, I have disabilities but there are millions of people in the same boat as me or worse off. You need to find the strength to make your story your superpower. Everyone has a book waiting to be written. There’s No Such Thing As Being “Damaged Goods” In A Relationship—Here’s Why (bolde.com)

I am like a bear with a sore head at the moment, as a consequence, I avoid talking over the phone as much as possible. When I do have to call people, as an example the other day, I nearly bit an IT engineer’s head off when I was having trouble accessing my site. I did apologize afterward about my outburst but I have a very short fuse and my temperament is not great, I can come off at times as being rude, (I try not to be, but cannot help it if people push my buttons). However, I also get very obnoxious, patronizing, and condescending individuals and all I want to do is punch their faces. I am no good at interacting physically, which is fortunate.

I have reported ‘British Gas’ to the Ombudsman and have to wait on an outcome. I feel very lethargic and am finding it hard to be optimistic right now. I should stay positive but is hard when I have to deal with some things that cause my health to worsen. It is as if I make one step forward and two steps back.

My OCD has gone through the roof and where I was making progress the last few months have basically thrown all my hard work away. Having a mental health disorder like depression which causes an onset of intrusive thoughts causing you to have compulsions to ease the anxiety. it is a vicious circle. and that is why I do not interact physically.

#onlinediary #onlinejournal #scripting #journalling #blogging #pip #depression #stress #anxiety #ocd #mental health #obsessivecompulsivedisorder

PIP Personal Independence Payment Delays And The Repercussions On Mental & Physical Health.

PIP Personal Independence Payment Delays And The Repercussions On Mental & Physical Health.

Disclaimer Scotland: People in Scotland will no longer be able to make a new claim for Personal Independence Payment (PIP) from August 29 when the benefit will be replaced by Adult Disability Payment (ADP) in all 32 council areas across the country. At present, 13 local authorities are now offering ADP to adults over 16 and under State Pension age living with a disability, long-term illness or a physical or mental health condition.

Most people don’t like complaining and will not make a formal complaint about anything let alone the DWP, because they believe it would be a waste of time and could cause a knock-on effect on their other benefits.  For those that do complain and, after many months of pursuing, end up giving up.  The ones that are determined come away with a pathetic apology and feel they have hit a brick wall. They accept the mediocre admission by the DWP or Atos, Capita, that these organizations made a mistake and nothing else happens, their mental health is simply disregarded without a second thought.

ANN ABRAHAMS – REPORT

However, the most recently released report reveals that a tiny number of people pursue their complaints further and end up being awarded large sums in compensation. The report is called ‘Small mistakes, big consequences’ and is written by Ann Abrahams, the Parliamentary and Health Service Ombudsman. Ann Abraham should be a name that should stand out as well as your local MP.

Remember nothing happens quickly after all these people are not in a hurry to find money to put food on their tables, only you are”…

(The report can be downloaded using the following link: Parliamentary and Health Service Ombudsman Small mistakes, big consequences HC 6 (publishing.service.gov.uk)

MEDICAL EVIDENCE

Your illnesses and disabilities should be corroborated with medical evidence and letters from GPs and consultants. This payment is to help with your daily living and is not an alternative to being a benefit bum and living off benefits. This payment is for people who truly deserve the extra money because of their disabilities. The reason why the Government is clamping down is because of too many fake, lazy individuals that see this as free money.

DELAYS

Delays are causing people to become ill through worry and stress. https://www.mind.org.uk/information-support/types-of-mental-health-problems/stress/what-is-stress/ Hundreds of thousands of disabled people are having to wait for £300 million of vital support, according to a new analysis from Citizens Advice.

Citizens Advice said: “PIP, which can see people with an illness, disability or mental health condition receive up to £157 a week, is a lifeline for millions of people, yet the government is playing with people’s lives and their health.

There are currently around 327,000 Disabled people on the waiting list, with an average waiting time of five months. Citizens Advice projects this means £300 million of payments that would be awarded are being held up, after all the government needs to look after themselves first before thinking about the other half of the population. You are not their priority, although you should be.

“Waiting for this payment is having a huge impact on people’s lives. Delays in assessment mean that support is held up, forcing people into impossible choices as they try to make ends meet.”

STATISTICS

  • People are facing humiliation as 1 in 5 people have needed to go to a food bank in the last 3 months who have also had an issue with PIP. Many of those waiting for a decision will also be eligible for the £150 disability benefits cost-of-living support payment but are unlikely to get it before October’s mammoth energy price hike.
  • There are more people coming to Citizens Advice for help with PIP than with any other issue in fact an astonishing 41% more than any other issue.
  • Around 150 people are contacting advisors at Citizens Advice every hour for one-to-one help, and its webpage on “How the DWP makes a decision on PIP claims” had 27,700 page views last month, up 56% year on year.

CITIZENS ADVICE

Citizens Advice is calling on the Government to take urgent action to relieve pressure in the system and help get money to people who desperately need it. It is calling for an emergency plan from the Secretary of State for Work and Pensions to urgently tackle this backlog, including reducing the number of claimants required to have a medical assessment, which is the main reason for these delays – and extending the award period so people have to reclaim less often.

The severe PIP assessment backlog is not just affecting new claimants but also those seeking reassessments or needing extensions to their claims. These lengthy delays are having a substantial impact on their applications for other benefits such as blue parking badges, bus passes, and Motability vehicles.” https://disabledentrepreneur.uk/bus-passes-for-the-disabled/

Backlogs in the disability benefit assessment system are having significant knock-on effects on disabled people’s ability to live independently, new evidence has shown.

These delays are also causing further turmoil for disabled people whose support needs have increased and believe they should now be entitled to higher PIP payments.

The evidence has come from the Benefits and Work website, which has heard from a string of existing PIP recipients who say the delays are causing tremendous emotional distress and significant problems.

In March, Disability News Service (DNS) reported how the backlog of disabled people waiting for a PIP assessment had more than trebled in the last five years, from 88,500 in October 2016 to nearly 312,000 by December 2021.

DNS has also reported on similar problems with the Access to Work system, with DWP figures showing the number of disabled people waiting for decisions on their applications has more than quadrupled in a year from just 4,890 in March 2021 to 20,909 in March this year.

One of the ways the Department for Work and Pensions (DWP) is dealing with the lengthening PIP assessment backlog is by providing temporary (3 months), short-term extensions to PIP claimants who are waiting for their benefits to be reviewed.

Editors’ Opinion – “Do they not have enough unemployed people to do a bit of paperwork? How about outsourcing the work would be another idea and finally only appraise the people that have medical evidence to corroborate their illnesses”?

The Government is purposely dragging its heels in order to save money.

“This is Evil, a Disgrace, and a Shambles”.

Vicky Foxcroft, Labour’s shadow minister for disabled people said:

“With the cost-of-living crisis hitting disabled people particularly hard, it is shocking this government has not got a grip of the PIP backlog, which has been going on for months now”.

“Short-term fixes aren’t enough anymore. Disabled people deserve so much better than this; Tory ministers need to get a grip on this backlog, especially given the impact it is now having on other benefits for disabled people.

“A future Labour government would invest properly in disabled people, ensuring they had the support needed.”

A DWP spokesperson said:

“We closely monitor the progress of PIP cases awaiting assessment and take all steps possible to ensure claimants receive the vital support they require”.

“We can and do make in-house decisions on award reviews without referral to assessment providers where necessary and use a blend of phone, video, and face-to-face assessments to ensure support is given as quickly as possible.”

People Who Suffer From OCD

Daily Living Descriptor 6 – Obsessive Compulsive Disorder

The Upper Tribunal has recently made a decision (CPIP/3760/2016) about how people with OCD can claim points under PIP.

BACKGROUND

The PIP Regulations say that people who can’t do an activity listed in one of the PIP descriptors safely, repeatedly, to an acceptable standard, and no more than twice as slowly as a non-disabled person, shouldn’t be counted as being able to do that activity for the purposes of PIP. (I keep a note of my health online and so does my daughter. I think as a sufferer of OCD the form does not actually cover all the different types of OCD). https://disabledentrepreneur.uk/category/renatas-online-journal/ & https://disabledentrepreneur.uk/category/zena-online-journal/

Therefore there has been some confusion about people with OCD, who usually can do an activity perfectly well, but have to do it over and over again or in particular ways or at particular times.

(Assessors who are not specialized in diagnosing OCD or any other illness should not have any input about the claim – just because they have passed e-learning does not make them any more qualified than you or me).

The PIP descriptors and the regulations didn’t deal with this sort of situation very well and so lots of people with OCD lost out on awards. Now the Upper Tribunal has looked at the issue and made a judgment that will help people with OCD to earn points for PIP.

WHAT THE UPPER TRIBUNAL DECIDED

The Upper Tribunal case was about a person who took a very long time to get dressed because their OCD meant they had to repetitively try on lots of different outfits until she found one she was happy to wear. The DWP argued that this long time didn’t count for the purposes of PIP because it was just the person’s choice to try lots of clothes on. The Upper Tribunal, however, held that because the person’s hesitations and repetitive behavior were ‘the consequence of her health condition’, she was entitled to points because it took her more than twice as long as a non-disabled person to dress. But the UT did say that if the longer time had not been a consequence of her health condition, she would not have been entitled to points.

This decision is important because the principle that delays in being able to complete a task because of the consequences of a mental health condition like OCD can be applied to all descriptors, not just dressing. So a person with OCD who can eat perfectly well but who takes an hour to eat because of obsessive rituals about arranging the table, or a person who can wash perfectly well but who does so eleven times three times a day, could claim points under those PIP descriptors.

WHAT THIS MEANS FOR YOU

If you have OCD for example and have obsessive rituals or other behavior which means that you take much longer to do activities of daily living like cooking, eating, dressing, and so on, then you now can use this Upper Tribunal decision to strengthen your argument for claiming PIP.

Note that you will still have to be able to show that you have been diagnosed with OCD or a similar mental health condition and you do in fact have behavior that means you take much longer than a non-disabled person to complete daily living activities. Good strong evidence from people who know you will be needed.

You will also have to show that your behavior is a consequence of your mental health condition and not just your own preferred way of doing things. Showing that you can’t change the way you do things even if it is against your interests will be useful – eg that you miss appointments because you can’t get there in time owing to a dressing ritual.

DIFFERENT TYPES OF OCD

OCD is a very complicated illness it is not just about washing or checking or taking too long to shower, dress or cook food. It may be the fear of germ contamination (as I have). I know logically we are surrounded by germs but the thought of contracting something or being harmed through direct contact with an unsanitized area does not bear thinking about. I am cocooned in my own surrounding where I can keep my intrusive thoughts under control as best I can. My disabilities are not just OCD, they are Depression, Social Disconnection, and Cognitive Impairment (Cerebellar Atrophy) to name a few.

TIMING

As with everything, it all takes time and you are not a priority.

Upper Tribunal decisions take time for your claims, mandatory reconsideration, and appeals, and it may take some months before DWP and assessors finally make the decision.

Unfortunately for you, this causes considerable stress on your mental health and pressure on your finances. You can either suffer and do nothing other than wait or you could complain.

If your appeal is taking longer than expected you have grounds to contact the ombudsman.

If you have been treated unfairly and given the DWP and Tribunal time to respond and they have not within the timeframe then you need to start getting all your evidence together to build a case. You can take it even further and take it to an Ombudsman (Last Resort).

You can read the full judgement herehttps://www.gov.uk/…/ml-v-secretary-of-state-for-work-and-p…

USEFUL LINKS:

PIP delays leave disabled people hundreds of millions of pounds out of pocket – Citizens Advice

How do some claimants get thousands of £££ in DWP compensation (benefitsandwork.co.uk)

How to use DWP for compensation? – LegalBeagles Forum

http://en.wikipedia.org/wiki/Upper_Tribunal

http://www.justice.gov.uk/about/hmcts/tribunals

adminappeals@hmcts.gsi.gov.uk

Suing DWP for compensation … — Scope | Disability forum

Complain to us: getting started | Parliamentary and Health Service Ombudsman (PHSO)

FINAL THOUGHTS FROM THE EDITOR!

If an organization or entity causes you to become unwell because of their actions, they should be held responsible and should pay for damages.

If people are becoming mentally and physically unwell because of the Government’s actions then the claimants should be awarded compensation.

If you have been affected by:

  • Emotional Distress (causing, stress, anxiety, depression, intrusive thoughts, and making your mental illness worse).
  • Indirect Discrimination (entity assuming because you have an invisible illness you are classed as normal).
  • Harassment
  • Intimidation
  • Humiliation (having to go to food banks or being pitied because you are disabled).

Consequences

If your illness gets worse because of an entity’s direct action and in the cases of auto-immune diseases you can relapse because of stress: https://www.everydayhealth.com/hs/living-better-with-ms-guide/triggers-that-can-cause-ms-flares. then, you have under the human rights act the right to take further action. https://www.equalityhumanrights.com/en/advice-and-guidance/what-direct-and-indirect-discrimination

Flawed System

The PIP system is flawed, it employs people who are not qualified in the field of the illness (one needs to be a specialist in the field and should undergo years of training as well as qualifications to determine what the claimant is suffering from). The system is designed to degrade people and to make them unwell. The more people that become unwell the more money Big Pharma makes and that is how the world goes round.

Making a Complaint

Do exhaust all avenues of complaint procedures before contacting the ombudsman and do collate as much evidence as you can. If you have a blog or social media page share it with the people I have mentioned in this article. People usually take notice if you have a professional site and you know what you are talking about.

If you want our help and need a letter we can send you a template with all users, names, and addresses and you fill in the blanks. Our template letters are £5.00 and you will get a download link once the payment has been processed, if you want us to write the letter for you it will cost £25 per 1000 words. Your privacy and data will be safeguarded with a non-disclosure agreement.

PIP Mailing Address is:

Personal Independence (2), 2 Mail Handling Site (A), Wolverhampton., WV98 18B

Tel Number:

0800 121 4433 ( be prepared to wait 45 minutes to be put through)

Email:

contactus@capita-pip.co.uk

** Just to explain when I spoke to PIP today over my daughter’s award the woman said that my daughter or I would have to submit evidence by post. Knowing they had an email I said could it not be done electronically (I bit my tongue about saving the environment) and the woman I spoke to blatantly lied and said there is no email address.

The amount of time I had to wait to be put through could easily cause someone who has multiple sclerosis or any other auto-immune disease and suffers from bad stress and anxiety to easily relapse. Furthermore, I do not know who they employ because I had to spell Alemtuzumab out even though I clearly told the woman the word can be found on www.lemtrada.com.

I am not looking forward to the assessment my daughter is due to have because if they make my daughter perform like a circus monkey that will mean I will have to intervene. My daughter documents her health in her online journal on this platform. I am not looking forward to having to deal with these people.

Contact Us For a Template Using The Form Below:

Further Reading

DWP admits wrongly rejecting disabled people for benefits at record rate | The Independent

People who claim PIP or were denied benefit payments could be owed £13,000 due to rule change | The Sun

‘I’ve recently had my PIP benefit claim turned down – how can I appeal it’ – Mirror Online

Thousands of people ‘wrongly’ denied PIP disability payments after surging in DWP appeals – Mirror Online

#dwp #pip #personalindependencepayments #invisibledisabilities #indirectdiscrimination #humanrights #equalityact #ocdandpip #emotionaldistress #humiliation

British Gas Have Pushed An Editor Of ‘Disability UK’ To Breaking Point.

British Gas Have Pushed An Editor Of ‘Disability UK’ To Breaking Point.

The Editor Has Been Subjected To And Is Suffering From The Following:

  • Humiliation
  • Patronization
  • Torment
  • Emotional Distress
  • Depression
  • Anxiety
  • Stress
  • Panic Attacks
  • PTSD

I wrote previously about how British Gas treats its customers. Today with a heavy heart I am writing about them again.

Emotional Distress Compensation | DISABLED ENTREPRENEUR – DISABILITY UK

British Gas Customer Intimidation & Treating Customers Badly. | DISABLED ENTREPRENEUR – DISABILITY UK

So to recap on the 27th of July 2022 I was put on a payment plan.

You have to bear in mind when the price rose earlier this year I tried to move my payment date and that is when the problems started in February although I did have a payment plan in place at the time but was told the only way I could move the date was if I set up a Direct Debit with the increased tariff. I wanted to move the date inline when my inbound payments were coming in. (The original payment plan which was at the time £65 and then rose to £90). Soon after I canceled the direct debit because I was not comfortable giving British Gas access to my bank account, this is when they refused to put me on a payment plan where I manually could pay by bank transfer, standing order, or directly on their website.

This has been going on for the best part of six months (Feb -August 2022).

I eventually was put on a payment plan after several phone calls and meter readings proving I was not using much Gas, somewhat five months later.

On the 4th of August 2022, some bright spark (woman) stopped my payment plan because she said I would not be able to pay online if I had a magnetic card, I told her I would pay by bank transfer and she said it was not possible even though I have the bank details to do that or simply pay on their website. There have been many agents that have said this causing contradictions to what other agents say, that I am able to pay online.

I phoned back on the 5th of August and was put back on the payment plan yet AGAIN.

I then got a letter yesterday dated 6th August that British Gas has not heard from me even though I am phoning practically every day.

In the letter, British Gas states my account has been passed to the debt collection team, threatening me with a smart meter which I refuse to have installed. Smart Meters | DISABLED ENTREPRENEUR – DISABILITY UK

I proceeded yesterday to go on their chat and set the transcript to email me at the end of the chat. You can guess I never received an email.

So today I phone up and I was met with a hostile agent who spoke to me in a very controlling manner. I told her about the letter and I said that I did not cancel the payment plan on the 4th, no sooner I had said this she put the phone down on me.

I then decided to have another go with the chat and not trusting British Gas as far as I can throw them, I started the chat again but remembered what my daughter said and that was to screenshot the chat just in case I did not get a copy of the transcript. The agent assured me I would get an email (as per the screenshot)…wrong I had no such email but I did do the screenshots that confirmed I am on a payment plan and that my account has not been passed to debt collections.

When the agent asked me if I have happy with British Gas I was not going to go into an in-depth conversation about why I was not happy with British Gas, so I simply said yes to end the chat.

Technically speaking I should be working but this company has made me so unwell I barely respond to emails and do the occasional update. The amount of time I have wasted with this company is beyond unbelievable.

Moving Forward and My Usage.

I eat sandwiches and salads maybe use the cooker 10 times a month. Come winter I am going to buy oil-filled radiators.

I would rather pay a little bit extra to the electricity supplier EON Next than give a penny more to British Gas.

“British Gas needs to have empathetic agents, not people that think they are so high and mighty and above you. They should be held accountable for their actions”.

This has been going on for six months and the number of calls I have had to make, emails I have sent, and chats are enough to test anyone’s mental health strength and state of mind.

I have reported this to the ombudsman and will be sending them another update today.

In my opinion it absolutely disgusting how they treat people.

#britishgas #humilation #emotionaldistress #anxiety #panicattacks #depression

Definition of Insulting My Intelligence!

Definition of Insulting MY Intelligence!

Definition of insult or insulting means: when we give a mock with a scornful countenance as in some smiling sort looking aside or by drawing the lip awry or shrinking up the nose. This may include an assumption that we are more knowledgeable than the person we are talking to, thus proclaiming that the person we are directing the comment to is not of high intellect.

I am rattled today because of an email I received from an agency that is run by my local council and they seem to separate themselves even though they are one. They are basically saying that they are not the local council and are passing the buck.

I am getting irate because this is costing me time having to argue with them and not to mention it is also affecting my daughter’s mental health and it is also affecting me. We both have disabilities and I fight my daughters’ battles even though it sometimes can also affect me too.

“No one can make you feel inferior without your permission.” – Eleanor Roosevelt

“Never argue with stupid people, they will drag you down to their level and then beat you with experience.” – Mark Twain

“Trusting someone’s opinion over your own is admitting you believe they’re smarter than you are.” – Charles Faraone

It takes a lot to get me rattled but people (sheep reading off scripts) do push my buttons and eventually if one does it enough times “you will see me blow”.

I am normally a calm person but if people purposely wind me up and think I am an idiot to believe the BS, they have another thing coming.

Not only this, the said agency is basically insinuating that Multiple Sclerosis is Not a Disability and they are undermining the results by the Professor of Neurology.

“This post serves as the foundation of the whirlwind I will stir and will happily sing like a canary”.

Me, The Singing Canary!

So despite showing evidence that my daughter has had a relapse this said agency is still in need of more evidence. My daughter’s neurologist is on annual leave should I demand he drop his holiday and everything else he is doing to pussyfoot around these people?

I find the behavior of this agency is causing emotional distress and indirectly discriminating which is against the law. If I have proven my daughter has relapsed and needs help getting around occasionally, as no two days are the same, you would think they would be more understanding but they keep putting obstacles in the way and causing distress.

I am dealing with this as I do not want my daughter to relapse again and I will not allow her to jump on one foot whilst touching her nose and act like a performing seal just to prove a point.

I reiterate medical evidence will suffice and she will not be questioned by someone who is not qualified for the role (my daughter’s friend is a PIP assessor with only GCSEs to her name).

Indirect discrimination

Indirect discrimination happens when there is a policy that applies in the same way for everybody but disadvantages a group of people who share a protected characteristic, and you are disadvantaged as part of this group. If this happens, the person or organization applying the policy must show that there is a good reason for it.

A ‘policy’ can include a practice, a rule, or an arrangement.  

It makes no difference whether anyone intended the policy to disadvantage you or not.  

To prove that indirect discrimination is happening or has happened:

  • there must be a policy that an organization is applying equally to everyone (or to everyone in a group that includes you)
  • the policy must disadvantage people with your protected characteristic when compared with people without it
  • you must be able to show that it has disadvantaged you personally or that it will disadvantage you
  • the organization cannot show that there is a good reason for applying the policy despite the level of disadvantage to people with your protected characteristic

If the organization can show there is a good reason for its policy, it is not indirect discrimination. This is known as objective justification.

https://www.equalityhumanrights.com/en/advice-and-guidance/what-direct-and-indirect-discrimination

Note From The Editor.

With this said if an organization treats someone with ‘Multiple Sclerosis’ or any other ‘Invisibile Disability’ the same way you would treat a normal able body person, they are in fact indirectly discriminating, which is against the law.

With Multiple Sclerosis you have good days and you have bad days.

The weather can impact your health.

No two days are the same.

The same can be said with someone with mental health issues, one day you can be somewhat fine and other days you could be not doing so well.

There is no way of measuring or predicting if a person will be ok from one day to the next.

Not only this arguing with people (sheep), causes emotional distress which in the case of ‘Multiple Sclerosis’ can cause a person to relapse.

If this continues I will be looking to seek damages for:

  • Emotional Distress
  • Indirect Discrimination.

#travelcards #multiplesclerosis #indirectdiscrimination #humanrights

How To Cope With Anxiety.

How to cope with anxiety.

I do not know about you but somedays I feel like I am going to blow a gasket.

The number of times I hear people saying ‘SORRY’ when I tell them they are making me feel anxious is disgraceful. People, in general, may show kindness in the spur of the moment but caring is another ball game altogether. People only care if it directly affects them. Saying ‘SORRY is only sugar coating something or attempting to brush it off. Saying ‘SORRY’ has no meaning at all if there is no genuine gesture made. The other thing I have noticed with people is they use the blame game, “it is not us” it is them or you, and this can cause people to have emotional distress. https://disabledentrepreneur.uk/why-people-do-not-care/

Anxiety is a very unpleasant feeling of unease, which escalates into panic attacks, worry, or fear, that can be mild or severe. Everyone at some point in their lives experiences feelings of anxiety. Anxiety is a lingering feeling of perhaps worrying about sitting for an exam or having a medical test or job interview.

https://www.nhs.uk/mental-health/conditions/generalised-anxiety-disorder/overview/

However, anxiety can manifest into panic attacks where one may feel light-headed, nauseous, heart-racing, and breathless (hyperventilating). Other symptoms can be restlessness, insomnia, lethargy, tearfulness, sweating, trembling, lack of concentration, nervousness, and gastrointestinal (GI) problems.

Saying sorry is not going to cut it. If you make someone unwell through your actions you should compensate them and make them feel better again. Simply saying sorry is just a waste of energy, yours and theirs. (In other words, think before you speak). If you cause a person unnecessary anxiety because you have said something that can cause a person to feel distressed then you have to be responsible for your actions.

My Anxiety

Coping Strategy.

  • Keep busy.
  • Use breathing techniques.
  • Use hypnosis.
  • Count to ten.
  • Go into another room, and remove yourself from the negativity.
  • Distract yourself from the cause that is making you anxious.
  • Avoid looking at social media and news sites as much as possible.
  • Avoid watching movies with violence.
  • Avoid negative people.
  • Avoid alcohol and drugs.
  • Turn your phone off or set your calls to not disturb (silence calls).
  • Focus on something positive, a hobby, a goal, etc.
  • Keep a diary or use an online journal (we can give you space to write down your thoughts, just message us using the form below).
  • Learn something new, there are plenty of courses you can do (Udemy).

My favorite way to vent my anger and frustration is to voice my opinions online.

If you use social media the powers that be may reprimand you if they do not like what you write, but on my websites, I have free reign. I am my own boss and I can write pretty much anything I wish.

LinkedIn as an example the other day sent me a warning notification that I had breached the policy yet they did not explain what I had done exactly. I tried to reach out to a faceless company that has simply ignored my plea and am none the wiser about what I did wrong. This has caused me anxiety because at the flick of a switch they can suspend you with no regard to your livelihood and how it would affect your business. they can suspend you simply just because they can.

I try to use my own channels to voice my opinion because the only entities left that can penalize you are the search engines and the governments if they thought you were saying something out of turn. I wrote about online censorship on my other site.

Further Reading:

Anyway if you want free online space where you can vent or share your stories just message us using the form below and remember to distract yourself from the issue that is causing you distress:

#anxiety #panicattacks #hyperventilation #stress #emotionaldistress

Bus Passes For The Disabled.

Bus Passes For The Disabled.

You can apply for a disabled person’s bus pass or rail card if you have an illness and you cannot manage to walk long distances.

People with, mental, physical, and learning disabilities are entitled to apply.

The criteria are that you have to be receiving personal independence payments or a disability living allowance.

You or someone else can apply on your behalf, such as a friend, family member, or carer.

Once approved you will be able to travel for free by bus or get 30% off your train tickets.

Most applications are through your local council as they are the ones that are in charge of public (bus) transport.

Alternatively, you can contact your local Citizens Advice which can help you with the application if you need it. 

Applying for a railcard

You need to use this link to Find out if you’re eligible and how to apply on the National Rail website. Unfortunately, if you do not qualify, you will have to pay the full price for your train tickets. If your application gets rejected you cannot appeal.

Applying for a disabled person’s bus pass 

Criteria:

  • you are blind or partially sighted, deaf, or unable to speak.
  • you cannot walk very far because of a disability, illness, or injuries, such as multiple sclerosis or autoimmune disorder, or a mental illness.
  • you are immobilized you do not have arms or legs.
  • you have a severe learning disability.
  • you’ve been refused a driving license because of your health (but not because of problems with drugs or alcohol). (Although drug addiction and alcoholism is also an illness).

To know if you are entitled to a free bus pass visit the Government website on GOV.UK and see what evidence you’ll need to show if you are eligible.

If you live in London

You’ll need to apply for a ‘Disabled Person’s Freedom Pass’ instead. The eligibility criteria are the same as for the rest of England.

Follow the steps on GOV.UK to apply.

If you don’t qualify for a Disabled Person’s Freedom Pass, you can ask your council for a ‘discretionary bus pass’. Some London councils give these to people who aren’t eligible for a Freedom Pass but have problems getting around.

You might be able to use Dial-a-ride – a free door-to-door bus service run by Transport for London (TfL). You can become a member if you have a long-term disability or if you’re over 85 years old.

You can find out more about Dial-a-ride on the TfL website.

If you are refused a bus pass.

You can appeal to your council if your bus pass application was refused. Check your council’s website to find out how to appeal.

You can also visit your nearest Citizens Advice – an adviser will discuss your options.

Other help you can get.

If you are on a higher disability rate you may also be able to apply for a car, mobility scooter, or powered wheelchair.

If you’re eligible for a bus or rail pass, you might also be able to get:

It’s also worth checking you’re getting all the benefits you’re entitled to – you can use our benefits checker to easily find out.

Final Thoughts From The Editor

Remember you should get what you are entitled to and councils will not make it easy for you otherwise everyone would be doing it.

You have to stand up for your rights or have someone that can appeal on your behalf.

With this said my daughter who has multiple sclerosis and has relapsed, thus is starting her round of treatment of Lemtrada Alemtuzamab on the 4th of July 2022 and finds it hard to walk long distances is in receipt of Personal Independence Payments. Her review for PIP has been postponed and keeps being postponed every 3 months. I am my daughter’s carer and find that this is causing unnecessary stress for my daughter and I have cited that stress can cause people with multiple sclerosis to relapse.

I will come back with an update once I hear back from our local council regarding my daughter’s bus pass. I am finding organizations from Blue Chip Companies to Government Offices either are not fully trained when it comes to the consequences of their actions. A person who is relapsing does not want added stress to further make their illness any worse and God forbid become bedridden.

I have been on the Cardiff Council Travel Website: https://portal.tfw.wales/en/disabled There is no page that says for customers to appeal. I then proceeded to by phoning them and completely forgot the question I needed for this site (cognitive impairment) 🤣😂 although went on to mention my daughter and the woman I spoke to said that nothing was received from my daughter. She also said it is the council’s decision and not theirs, excuse me you are an agency part of the council.

Cardiff Council email address: travelcards@tfw.wales

Cardiff Council phone number: 03003 034 240 Monday to Friday: 09:00 – 17:00

Evidence shows that stress can be a contributing factor to causing relapses in Multiple Sclerosis patients, which can have a bidirectional relationship.

UPDATE 05/07/22

Email Received 05/07/22

Email Content.

Hope you are well.  

I regret to inform you that unfortunately, your daughter does not qualify for the Disabled Concessionary Bus Pass. As an organization, we are only able to approve applicants that score the points specified below on one or more of the following descriptors.  

Department for Work and Pensions (DWP) Personal Independence Payment (PIP) Statement of Entitlement, which shows: Department for Work and Pensions (DWP) Disability Living Allowance (DLA) award letter, which gives details of a Higher Rate Mobility Component (HRMC) award.

8 or more points under Descriptor 7 “Communicating Verbally”; or
12 points under Descriptor 11 “Planning and Following a Journey”; or
8 or more points under Descriptor 12 “Moving Around”.

Please note:  The PIP descriptors and their individual scores MUST NOT be added together. Unfortunately, as an organization, we are unable to carry out individual assessments, however, in this instance, I would recommend getting in touch with your local authority, who will be able to carry out an assessment to clarify if she is eligible for the pass.

Cardiff Council.
County Hall,
Atlantic Wharf,
Cardiff,
CF10 4UW.
Tel – 02920 872087 

Hopefully, this gives some reassurance that there are options that you are able to explore

Kind regards

Leila Rad-Andrews

My Comments.

The above email is inaccurate because the last time my daughter had an assessment was in 2018 and since then she has lapsed twice. My daughter has since done an online assessment test which states she has between 15 & 19 points.

Despite sending in multiple emails including my daughter’s PIP award they have had the audacity to decline my daughter a bus pass.

She is currently in hospital having Lemtrada Alemtuzumab treatment for her Multiple Sclerosis as she has relapsed and this is causing her unnecessary emotional distress which could lead to further relapses.

https://www.everydayhealth.com/hs/living-better-with-ms-guide/triggers-that-can-cause-ms-flares/

https://disabledentrepreneur.uk/zenas-online-journal-alemtuzumab/

“If it is found that my daughter relapses again because of the stress this is causing her, somebody should be held responsible”.

Update 07/07/22

As my daughter’s carer, I am shocked at how I have been given the runaround. Transport for Wales wrote to both my daughter and me in an email stating that she was not entitled to a bus pass because she did not have enough points.

I explained since the last assessment she has since relapsed and just come out of hospital for her treatment yesterday. So any changes will not be reflected. It is as if the arse does not know what the elbow is doing because when I phoned the number that ‘Transport For Wales’ gave me (which was the switchboard for Cardiff City Council) I was then re-directed back to ‘Transport For Wales’ who told me it was Cardiff City Council Hub-Team that I needed to speak to. I then phoned the number again and was told I had to phone 02920871071 which I did, who then told me I had to speak with the Library. I spoke with the hub/library two days ago and I was sent out an application form even though my daughter already filled one in?

We have submitted all the relevant information by email and we are simply getting the runaround. I finally got an email address advicehub@cardiff.gov.uk yet the hub two days ago said they do not have email addresses, yet today the number I phoned told me to go to the library (as if I am going to shut down my business to take time out is hilarious and beyond unbelievable 😂🤣)… and miraculously they found an email address 😂🤣.

According to ‘Transport For Wales’, my daughter is ‘NOT DISABLED ENOUGH’ to be entitled to a bus pass, even though she has ‘MULTIPLE SCLEROSIS’ and has relapsed.

My Daughters’ PIP Test States She Has 15 -19 Points: https://disabledentrepreneur.uk/zenas-pip-self-test/ contrary to her last assessment that was done a few years ago and since then she has relapsed twice and has just finished treatment. https://disabledentrepreneur.uk/zenas-online-journal-alemtuzumab/

I said in mid-flow of the conversation that this is to do with Government purse strings and the guy I spoke to had not got a clue what I was talking about (I have no words 😂🤣 ).

The criteria are as follows:

(One needs twelve points to qualify).

What the points criteria do not mention is:

(Conveniently)…

Do you experience:

  • Stress
  • Anxiety
  • Depression
  • Suicidal Thoughts
  • Intrusive Thoughts
  • Cognitive Impairment
  • Loss of Balance
  • Insomnia
  • Experience Pain
  • Numbness
  • Experience Light Headiness
  • Confusion
  • Lack of Concentration
  • Social Disconnection
  • Forgetfulness

I will update you once again once I get a response from the Advice Hub.

“I dread to think about what the stress could potentially do to someone with progressive autoimmune disease”.

I could feel myself blowing a gasket never mind someone with multiple sclerosis who has literally come out of hospital for treatment because of a relapse.

If you have any questions or need to be steered in the right direction do drop us a line using the form below:

#disabilitybuspass #discretionerybuspass #freebuspass #buspass #mobility #transportforwales #multiplesclerosisstress #multiplesclerosis #MS #multiplesclerosisresplapse

British Gas Meter Readings.

British Gas Meter Readings.

Warning: Reality Check for Utility Providers, the whole of the UK is not going to be using the same amount of Gas or Electricity prior to the Price Hikes and therefore do not go by past usage and only go by current usage moving forward. British Gas is purposely putting people in debt.

As a lot of our loyal readers already know I had a bit of a ding dong with British Gas the other day, so bravely today I decided to give them another call. https://disabledentrepreneur.uk/chris-oshea-ceo-of-centrica-and-british-gas-earns-775k-whilst-the-vulnerable-suffer/

Excited at the fact that I had only used 8 units in the last two weeks which equates to £20.07, according to the customer service advisor I spoke to today, yet my payment plan has not changed and is still asking for £190 per month even though I am going to be using £40 worth of Gas moving forward. (See screenshots of my meter readings below).

According to ‘British Gas’, they calculate past data of usage and I have said in the past I had my central heating on 24/7 other than the summer months, but I am going to be using the bare minimum moving forward.

It was like talking to a brick wall and I have been told that perhaps the payment plan would be adjusted in 6 months but not before. This is forcing people to go into debt.

So hypothetically speaking, if my predicted usage will be £40 per month moving forward x 6 months left of this year which would equate to £240 but British Gas wants me to pay £190 per month x 6 months which equates to £1,140, minus what I owe = £368 & usage £240 gives a final total of £532 overpayment.

I suppose the surplus money in their bank making interest is better than it is in yours.

Now the way my plan has been calculated is for the past years’ usage rather than usage in the future even though I have proved it will be lower as I do not plan to cook, use hot water or turn the central heating on.

So today I am still nowhere near closure and it is causing me considerable distress. https://disabledentrepreneur.uk/emotional-distress-compensation/

If what I owe is £368 and say next month’s bill comes to £40 per month based on my new meter reading on the (15/06/22) x 3 months = £120 + £368 = £488 that I would owe and if British Gas wants £190 x 3 months = £570, that would mean I would overpay £82.00

Yet they are saying “the computer says no” scenario ‘Little Britain’ quote.

I also asked the question today about what support they have for mental health and the vulnerable and this is what I was told:

  • A payment plan (which we cannot agree on and they refuse to spread over 36 months but in the past they have). This is intimidation.
  • A pre-payment meter (that is for people who cannot pay on time and I refuse to have one for health reasons – read the following: https://disabledentrepreneur.uk/how-safe-are-smart-meters-for-your-health/
  • The Charity ‘British Gas Trust’ is a joke and I would not waste time donating or asking for donations because British Gas does not support the vulnerable, (notice I am not giving this company a backlink in this article).
  • Contact Stepchange which is a third-party charity and is not exactly supported by British Gas, they give financial advice because I advertise Stepchange.org on my useful links page.

So their support for me personally is as useful as a chocolate fireguard.

It was further confirmed that British Gas does not support people with Mental Health other than what has been mentioned above.

This is how condescending companies are because I did not agree to the £190, British Gas expects me to get financial advice “hello, is anyone listening? I do not need financial advice”. I know what my usage is going to be moving forward.

This is what Citizens Advice says: https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-help-paying-your-bills/getting-extra-support-from-your-energy-supplier/ May I also add nothing in the following PDF was offered to me other than what I have listed above.

How-energy-companies-can-support-people-who-are-struggling-this-winter_-good-practice-guide-for-energy-suppliers-and-networks-V.6-March-21

I also stated I need to keep my home warm in the winter months to prevent black mold from growing as my daughter has Multiple Sclerosis (MS) and if I cannot afford to pay the astronomical prices British Gas’ is charging and I fail to turn my heating on which would cause a domino effect and my daughter relapsed from the ‘Black Mold Spores’, then someone would have to be held accountable.

Like I said in my article yesterday “if you do not have the extra money, to begin with, how are you supposed to find the extra money to pay the greedy corporate companies that make a profit on the back of your vulnerabilities”?

Below are screenshots of the meter readings.

Meter Reading 31/05/22

Meter Reading 15/06/22

When I pay this company off I am going to switch providers and not recommend this provider to anyone. If any utility company refuses to spread the costs with affordable payment plans and is unreasonable with zero support for your disabilities then you should take action.

They should at least offer you breathing space to give you the time to find the money. I have proven with photographic evidence that my usage is now going to be lower.

I begrudge helping a company that makes money off me or anyone else in a vulnerable position and who is disabled. If I thought any company was worth a good review and marketing I would consider partnering with them, but I do not in this case because they have caused emotional distress which in turn has made my mental health worse.

#britishgas #britishgasmeterreadings #paymentplans #mentalhealth #mentalhealthsupport

The UK Is On ‘The Brink Of Starvation’ 2022

“If you have no extra money, to begin with, no amount of financial advice is going to get you out of the debt the governments and big corporations have landed you in”.

The UK Is On ‘The Brink Of Starvation’ 2022.

It was predicted during lockdown 3 million people were on the verge of starvation according to ‘The Financial Times but now we are on a whole new level of people starving due to the price hikes of the cost of living.

My question is: “if you do not have money, to begin with, how are you supposed to pay for the cost of living price rises”?

Vulnerable People Are On The Brink Of Starvation.

If you have no assets to sell how are you supposed to pay off your debts?

This article should be shared everywhere so that the powers that be, realize that people like the elderly, the disabled, and people on low incomes simply cannot manage to survive.

If people who do not have savings and live pay cheque to pay cheque how can the government and the large corporations expect people to pay more than is physically possible when they increase prices? The Bank of England has just announced today they are increasing interest rates to help with inflation. How is increasing further hikes going to help people living on the breadline or below?

The rich are getting richer and the poor are getting poorer.

It is all very well to say the government is investing £15 Billion into helping with the cost of living, but it is all smoke and mirrors because that does not stop the creditors and utility companies chasing the vulnerable and does give an IMMEDIATE effect on the people that need the help the most.

Something needs to be put in place immediately, not next month or the month after, but it needs to be put in place now!

“People Need Help Today Not Tomorrow”!

A U-turn by the government will see oil and gas firms help pay an additional 25 percent windfall tax on profits to help pay for fresh measures to support households with soaring energy bills. Yet the energy companies such as ‘British Gas’ for example are still charging extortionate prices.

I am not saying this is impacting UK alone this is a global crisis but I have to speak for the people in the UK as this is where I reside.

Six months ago, UN World Food Program President David Beasley issued a “one time appeal to billionaires to help fight famine,” which explained that if the world’s richest people donated a mere $6.6 billion of their collective $13.1 trillion in wealth (or 0.04 percent of the total), world hunger could be eliminated in 2022 and millions of lives could be saved.

So shame on all the rich that do not do enough and I am sure God or Allah or if you believe in any higher power, your fate will be decided for you in your next life and you will reap what you sow!

FOOD FOR THOUGHT!

To all the Politicians, Millionaires, Billionaires & Royalty of this world, why hoard your money when you could be helping society? Afterall we came into this world with nothing and we will leave with nothing. You cannot take your wealth with you. You do not know what happens when you die. You may be reborn and have to live a life in poverty – Karma!

“What person has the right to make another person unhappy? We are all supposed to live in harmony with one another and love thy neighbor but we have made this world a very evil place, and people should not have their mental well-being affected or lose lives through war and famine because of greed”. How can the people responsible for this, be able to sleep soundly at night?

MENTAL HEALTH & RISK OF SUICIDE.

‘It screws with an already vulnerable mind’: How the cost of living crisis is affecting the nation’s mental health. Soaring bills and a lack of support from the government are causing ‘huge pressure’ for people with mental health problems. Socioeconomic disadvantage or living in an area of socioeconomic deprivation increases the risk of suicidal behaviour. https://www.samaritans.org/wales/about-samaritans/research-policy/inequality-suicide/

https://www.mind.org.uk/news-campaigns/news/chancellor-fails-to-stop-benefit-claimants-facing-second-drop-in-income-in-under-six-months/

Samaritans_Dying_from_inequality_report_-_summary

FURTHER READING

Here are some top search results of what mainstream media and charities are saying:

https://www.bbc.co.uk/news/business-61373480

https://www.ft.com/content/eb1998ce-9bc0-4839-a95a-c10641f9ffcc

https://www.theguardian.com/society/2022/feb/07/1m-uk-adults-go-entire-day-without-food-in-cost-of-living-crisis

https://foodfoundation.org.uk/press-release/millions-adults-missing-meals-cost-living-crisis-bites

https://www.wfp.org/hunger-catastrophe

https://www.weforum.org/agenda/2015/07/how-much-would-it-cost-to-end-hunger/

https://www.birminghammail.co.uk/news/midlands-news/pneumonia-starvation-brummies-reveal-reality-24061768

https://www.mirror.co.uk/news/uk-news/poor-people-starve-death-cost-26022882

https://www.investmentweek.co.uk/news/4050394/government-taps-oil-gas-profits-help-pay-fresh-gbp15bn-energy-bills-support

https://news.sky.com/story/cost-of-living-more-than-half-of-households-taking-action-to-cope-with-rising-cost-of-essentials-12624344

https://www.wsws.org/en/articles/2022/05/25/per1-m25.html

NOTE FROM THE EDITOR

If you are finding life is getting too much contact the Samaritans, your Doctor (GP) or visit A&E / ER.

We have a useful links page for most charities and financial advice websites.

Do also contact this charity Mind.org.uk if things are starting to get overwhelming.

** Please note if you are residing outside of the UK please contact local charities in your area. We try to update our list as much as posssible and may have missed charities out. Do contact us if you are one of those charities and we will gladly put you on our list.

#poverty #costofliving #hardship #debt #financialdifficulty #starvation #mentalhealth #utilitycompanies #vulnerablepeople #lowincome #lowincomefamilies

Chris O’Shea CEO of Centrica & British Gas Earns £775K Whilst The Vulnerable Suffer.

Chris O’Shea CEO of Centrica & British Gas Earns £775K Whilst The Vulnerable Suffer.

Centrica CEO Chris O’Shea has a salary of £775,000 per year and waives a £1.1 Million Bonus. His decision came as gas and electricity prices are set to soar by more than 50% for 22 million households across the UK in April.

Centrica said British Gas Energy saw a 44% jump in profits to £118 million last year. Citation.

** (The following is just my opinion and not fact). However one needs to look at the bigger picture if there is a board of directors for argument’s sake there are 12 as the pdf below suggests, and some not all are on a payroll (Non-executive directors are not directly employed), but that is not to say they do not get commissions or donations) and if each one has received £250K (hypothesis) per annum, that would be £2.75M, you have to ask yourself this question who works for nothing... https://boardappointments.co.uk/uk-non-executive-director-remuneration/

Biographies-Centrica

How can you pay for increased prices if you do not have the money, to begin with?

I first would like to add I actually give this company free advertising space on my useful links page under the heading charities and on this page. (Backlinks Cost Money)!! Advertising was requested by British Gas in May.

I would like to introduce myself, I am the Editor of ‘Disability UK -Disabled Entrepreneur Journal’. I am a Businesswoman and Author. I suffer from Cerebellar Atrophy Cognitive Impairment, Obsessive-Compulsive Disorder (OCD), and Depression. My Disabilities do not define me and I am not afraid to say I have them. I am also a carer for my daughter who has ‘Multiple Sclerosis’.

I have indeed contacted ‘The British Gas Charity’ which is a joke (application Number 1035904). I filled in the form and submitted my meter reading and documentation. They said it would take 10 days for someone to approve my application (that was on the 31st of May 2022) and it did not surprise me that they never responded.

It is all smoke and mirrors because if the majority of people in Britain with British Gas are in turmoil, I do not think they have endless amounts of money to give away. So their charity is not worth the web space.

I am a genuine case and for them to not even respond says a lot about them. (Try them out for yourself if you are a British Gas Customer, but do not get your hopes up).

In turn, I said I have a donation page on my site, I continued to say how about everyone in British Gas pays £1.00, and that would go to paying off my debt, the woman (Valencia I believe) I spoke to said that will never happen, yet I am supposed to advertise this company to my readers, and get nothing in return? Better still, how about the CEO Chris O’Shea pay off my debt seeing as I am advertising for free and they wasted two and half hours of time where I could have been working and caused me ‘Emotional Distress’!!!

https://britishgasenergytrust.org.uk/ 

(Help With Utility Bills)

Now if a company has profits into the millions then they should take into account vulnerable people which they do not.

After being prompted to phone British Gas because I was being spammed 6 times by this number: 03332029470, (this is harassment) I took it upon myself to phone and complain. The phone call today lasted 2hrs 18 mins (see screenshot).

The original number that phoned me was (03332029470) to set up a smart meter and I had to justify why I do not want one which I have written previously about: https://disabledentrepreneur.uk/how-safe-are-smart-meters-for-your-health/ The customer representative technical department went on to say they would send someone to my home to ask me why I do not want one. Good Luck to anyone visiting as I am not allowing anyone over my threshold. The woman I spoke to said that because I had submitted a meter reading my monthly bill which was at the beginning of the year £65 rose to £90 in April, then rose again to £138 in May, and wait for this rose again today to £190 per month.

£190 Per Month Gas Payments!

I started crying (no word of a lie), I told the operative that the most I can afford is £100 per month and she point blank refused to help spread the costs over 36 months.

She continued to say that my usage is a prediction….well before the meter reading I had my central heating on 24/7 as I have black mold and my daughter who has multiple sclerosis cannot be around the spores, so I need to keep the house warm.

I said my life is not important whilst my daughter is and I said it was unreasonable and unfair to make me pay £190 when I cannot afford to do so right now.

(Obviously, the woman does not know how to count because if I paid £100 already this month and I still owe £333 (1st quarter) and each quarter after that was £400 for argument’s sake that would be £1,600 per annum divided by 12 months = £133 per month and not £190). I am going to bring this up when I submit my new meter reading.

This woman simply did not care what I was saying.

I also said if I cannot afford to heat my home and the black mold spreads I can then sue British Gas if my daughter relapses again. She did not like what I said.

She gave me a complaint reference number: 8013807386

I said, “if I killed myself British Gas would not get a single penny from me”... My point was, do not push people over the edge, not that I was actually going to do it, there is a difference!

My Mental Health.

In my defense, I am NOT feeling suicidal just emotionally distressed, this is why I have an online journal where I can vent my anger and make my opinions known. I have a lot going for me and I feel for people who do not have a strong mind as I have, I see myself as their voice if they cannot defend themselves.

I use this platform to speak on behalf of people like myself or people worse off than me.

With social media, you may be restricted to what you can and can’t say. But on your own platform, you are in full control. Although I use social media to spread the articles I write.

I have a lot to live for, unbeknown to the people that are too ignorant to find out but are too quick to judge.

I mentioned this website multiple times “www.disabilityuk.co.uk” which forwards to “www.disabledentrepreneur.uk” in the phone call as I knew it was being recorded. I did it purposely so that people realize who I am. I will not stand for intimidation from anyone of any kind.

I just wanted British Gas to be empathic which they were not.

Duty Of Care.

What made me laugh was at the end of the call she said it was a duty of care for her to report me to the authorities because I mentioned the dreaded “If I kill myself”. She did not want any repercussions. It was not that she cared. People do not care unless it directly affects them. She did not want ‘British Gas’ to be in the news and I guess they are told if a customer says anything that is a red flag to report it. In other words, she has kicked the can down the road, so nothing happened on her watch.

Bring it on is all I can say because this will cause a domino effect and open up a can of worms.

In fact, I reached out to my GP in a letter over my mental health that was put on the system last year but was never actioned by any doctor.

According to the practice manager, Doctors are too busy to respond to emails or letters even though my daughter’s Neurologist who is also a Professor at Oxford University has the time and decency to respond to my daughter’s emails.

My time does not matter to anyone.

I have another day wasted rather than working, I have had to fart around having to waste nearly two and half hours of my precious time to get nowhere.

Let’s see what the media will say when I send this to every corner of the planet.

British Gas Has Caused Me Emotional & Psychological Distress!

Debt Recovery

Let the fun begin because if ‘British Gas’ decide to try and come after me and they use harassment tactics I am fully armed. Besides I plan to pay them off next month.

This would not be the first time they have been sued and I doubt it will be the last.

https://www.standard.co.uk/business/how-british-gas-ended-up-in-court-for-being-too-heavyhanded-with-customers-6878749.html

I mentioned the National Debt Line: https://www.nationaldebtline.org/fact-sheet-library/gas-and-electricity-arrears-ew/ and said that Utility Companies have to adhere to rules such as and the woman said my circumstances do not apply and it would be impossible to give me breathing space:

Vulnerability

People can be vulnerable for a wide range of reasons. Vulnerability can be linked to age, physical health, mental health, or going through a difficult time in life. A vulnerability could be temporary or ongoing. You should let your supplier know if there is anything about your circumstances that makes you vulnerable as they may offer you more support if they know this.

You should also check if your supplier has signed up for the Energy UK Vulnerability Commitment. Energy UK is a trade association. Suppliers signed up to the Vulnerability Commitment have said they will provide extra support to vulnerable customers. This includes:

  • Make sure staff have an understanding of vulnerability and can identify that you might be in vulnerable circumstances;
  • Give you an alternative way of contacting them in addition to phone contact;
  • Provide a freephone number if you are in financial difficulty and they think it is appropriate; and
  • Make sure you have paper versions of your bill if this is what you need.

This is a B#ll Sh#t because the woman today did not provide any of the above.

Furthermore, she refused to co-operate by turning the onus on me that I am not co-operating by not agreeing to pay £190 per month.

British Gas is having a laugh.

I said if it means I do not use hot water to bathe and not cook as well as not heating my home although I cannot see it being cold for a few months then that is what I will have to do. (This is degrading and affecting one’s quality of life).

I reiterated that I would be writing about British Gas on this website and “I quote the woman saying “we do not have anything to do with disabilities”.

I had zero support for my daughter and me who both have mental and physical disabilities.

This is what is stated on their website say: https://www.britishgas.co.uk/energy/help-if-youre-struggling-to-pay.html

Zero Support.

They have clearly not helped and made matters worse by causing emotional distress which is (tort). Emotional distress can be taken to court. https://disabledentrepreneur.uk/emotional-distress-compensation/

The moment I can pay this company off I am going to switch providers and will never recommend this company to anyone. They have an affiliate program which means they want help with marketing, so any affiliate marketers should avoid this company. By coincidence ‘British Gas’ are advertisers on Awin who I use for my affiliate marketing projects. Saying this I will never promote this company actively even though I have them listed on my useful links page and mentioned them in my article indirectly.

May I add that they never responded to my letter attachment in the email which had an auto-responder come back that they had in fact received my correspondence on the 28th of May 2022 but chose to ignore it?

Condenscending and Intimidating.

People working for these large blue-chip companies should keep their tone neutral, and opinions to themselves they should not be biased.

The woman (Valencia) I spoke to said I should look at stepchange.org I explained I am fully aware of my rights and she became condescending demanding I tell her what they said.

I am not going to allow you to browbeat me as this woman was trying to do.

My gut feeling is they have calculated my meter reading of what I owed prior to the price hike to the new prices to make more money.

I will be posting my new meter reading on here tomorrow including the one on the 31st and will see if my reading goes up again.

**I have published this page but may update it with more information, as when I get any updates from British Gas who emailed me today and said they had deadlocked my complaint, according to ‘Valencia’. As far as I am concerned it is not over until ‘the fat lady sings, in other words, it is a colloquialism that is often used as a proverb. It means that one should not presume to know the outcome of an event that is still in progress. More specifically, the phrase is used when a situation is nearing its conclusion.

So please come back for more updates.

Meter Reading 31/05/22
Meter Reading 15th June 2022

I am now going to be a thorn in British Gas’s side and every month I will be doing a meter reading.

Will I be pursuing “Emotional Distress Compensation” of course I will, and this is what you should do if you too feel you have become unwell because of any company.

https://www.financial-ombudsman.org.uk/consumers/expect/compensation-for-distress-or-inconvenience

https://disabledentrepreneur.uk/emotional-distress-compensation/

Did yesterday’s (14/06/22) fiasco cause me emotional distress, and did British Gas treat me badly of course they did and this is not over until I say it is regardless of their deadlock narcissistic letter.

If you are in a similar position to me, it is not the end of the world and there is a solution to every problem.

If you feel suicidal call the Samaritans 116 123 (UK) or visit A&E – (UK) / ER – (USA) or call the Emergency Services 999 (UK) / 911 (USA).

On that note, I did get a welfare check from the Police albeit it was seven hours after my initial phone call to British Gas had ended and guess what the Police said they were on my side and agreed that the CEO needs to be aware of this as they are getting a lot of calls like the one they received about me.

Stay safe and do not let these companies bully you.

It is not your fault that the greedy people blue-chip companies, at the top of the food chain like P#tin, and the Banks, Governments, and Large Corporations want to milk every last penny out of you.

UPDATE 15/06/22

I have received two emails from British Gas and a letter regarding my complaint despite me saying I do not want letters in the post. (How to kill the planet with carbon emissions).

So they have disregarded my new meter reading which is calculated as follows and are not supporting people with mental health or disabilities, let the fun begin because I am going to be messaging the CEO directly:

Below is the email that was sent to me:

Total disregard for my new meter reading and disabilities.

Here are the calculations per unit as per the British Gas Website:

FINAL THOUGHTS

Ironically ‘British Gas’ will report you as “Duty of Care” if you happen to say something out of turn to make them look better but in the next breath disregard your disabilities and worst-case scenario cut off your supply.

People who are vulnerable especially old people may not turn on the heating or cook a hot meal in order to make sure their energy bills do not increase.

So although ‘British Gas’ may come across as they are helping it is all smoke and mirrors and they do not care about your well-being and would much rather pass the buck.

The other joke is why not reach out to organizations that specialize in financial difficulty. If you already know your financial circumstances and do not have the extra money, to begin with, no amount of juggling will pay off your debt and all you will be left with is to sell your assets if you have any or go bankrupt.

Maybe if everyone were to go bankrupt nationwide the Government would do something about it or maybe this is the end goal where no one owns anything (the great reset)?

https://www.weforum.org/great-reset/

https://en.wikipedia.org/wiki/Great_Reset

I am not sure what the hidden agenda is but if vulnerable people do not get the help then unfortunately there is going to become a bigger problem.

Nobody should live in poverty, not in the 21st Century, and not have a good quality of life. People should NOT be killed because of W#rs. W#ars are big business to the people on top of the food chain. If world leaders have no regard for human life by starting w#ars, what chances have the rest of us got? I am sorry but if any country starts a w#r where people will be killed it just shows they do not care about humans in general. Nobody should die to help the 1% richer.

If the cost of living is the cause of the increase in mental health then powers that be that are responsible for the demise need to be made accountable.

https://www.mind.org.uk/information-support/tips-for-everyday-living/money-and-mental-health/

https://equiniti.com/uk/news-and-views/eq-views/championing-the-vulnerable-in-utility-services/

money-and-mental-health-2022-pdf

How can you pay for increased prices if you do not have the money, to begin with?

Together we are strong and we can fight this!

#chrisoshea #ceocentrica #vulnerablepeople #mentalhealth #suicide #suicidalthoughts #costofliving #britishgas