Category: Intimidation

DWP Treating People Like Criminals

June 1, 2024 / Andrew Jones

PIP Eligibility Text on Typewriter Paper. Image Credit: PhotoFunia.com — A brown and cream image of the wording “PIP Eligibility” text typed on typewriter paper on a typewriter

DWP Treating People Like Criminals For Having PIP Reinstated

In legal contexts, implying that someone is not telling the truth can involve a variety of terms and concepts beyond the straightforward accusation of “lying.” These terms encompass a range of behaviors and implications, each with specific legal connotations and consequences.

When someone with an incurable illness or disability is subjected to a review by the DWP for their PIP award, it can be perceived as a form of discrimination and may be classed as ableism or indirect discrimination.

Ableism refers to discrimination and social prejudice against people with disabilities, rooted in the belief that typical abilities are superior. Indirect discrimination occurs when a seemingly neutral policy disproportionately affects individuals with disabilities. These reviews, particularly for those with lifelong conditions, can reflect underlying biases that question the legitimacy of their disabilities and impose unnecessary stress and bureaucratic burdens, reinforcing the societal marginalization and stigmatization of disabled individuals.

Scrutiny of DWP’s PIP Review Process for Incurable Illnesses: Legal and Ethical Implications

When the Department for Work and Pensions (DWP) reviews a Personal Independence Payment (PIP) award for someone with an incurable illness or disability, it raises significant ethical and legal concerns. Despite having comprehensive medical evidence that confirms the permanence and severity of a claimant’s condition, the DWP’s continued scrutiny can be perceived as a form of discrimination, potentially classifiable as ableism or indirect discrimination.

Legal Implications of Persistent Reviews

Discrimination and Ableism

Ableism involves discrimination and social prejudice against individuals with disabilities. It manifests in policies and practices that assume people without disabilities are more capable and deserving of fair treatment. Persistent reviews of individuals with incurable conditions, despite clear medical evidence, can imply that their word or the word of their medical professionals is not trusted. This undermines their lived experiences and abilities, reinforcing ableist attitudes.

Indirect discrimination occurs when a seemingly neutral policy or practice disproportionately disadvantages people with disabilities. Regular reviews of those with permanent disabilities could be seen as such, as these policies do not account for the immutable nature of their conditions, placing undue stress and bureaucratic burdens on individuals who should otherwise be receiving stable support.

The DWP’s Response and Terminology

In their correspondence, the DWP often uses carefully crafted language that can add to the stress and uncertainty experienced by claimants. A typical PIP award letter might include statements such as:

“We have the right to take back any money we pay that you are not entitled to. This may be because of the way the payment system works. For example, you may give us some information, which means you are entitled to less money. Sometimes we may not be able to change the amount we have already paid you. This means we will have paid you money that you are not entitled to. We will contact you before we take back any money. We need to know if your condition, the amount of help you need, or your circumstances change. This is because it may change how much Personal Independence Payment you can get.
PIP Award Letter

The Purpose and Impact of This Terminology

The DWP’s use of such terminology is intended to inform claimants about their responsibilities and the conditions under which their payments might be adjusted. However, for individuals with permanent and incurable conditions, this language can be particularly distressing and discriminating. It implies that the claimant could be at fault for overpayments, which may not be relevant given the unchanging nature of their disability. This can make claimants feel criminalized and under suspicion, despite their transparent and documented medical conditions.

Potential Legal and Ethical Violations

Harassment and Intimidation: Repeated and unnecessary reviews, coupled with the threatening language regarding the recovery of overpayments, can be construed as a form of harassment. This can create a hostile environment for claimants, contributing to mental distress and a feeling of being unjustly targeted.
Breach of Trust: By continuing to question the legitimacy of a claimant’s condition, the DWP risks breaching the trust that should exist between a government body and the individuals it serves. This can erode confidence in the social security system.
Violation of Human Rights: Article 8 of the European Convention on Human Rights protects the right to respect for private and family life. Persistent reviews of a claimant’s incurable condition could be argued to violate this right by causing unnecessary interference in their lives.

What Claimants Can Do

Challenge the Review Process

Claimants can challenge the review process by:

Filing a formal complaint: Outlining the unnecessary stress and providing evidence of their incurable condition.
Seeking support from advocacy groups: Organizations like Citizens Advice can provide guidance and support.
Consulting legal advice: A solicitor specializing in disability rights can offer tailored advice and potential legal recourse.

Document All Interactions

Keep detailed records of all communications with the DWP, including copies of letters, emails, and notes from phone calls. This documentation can be crucial if a formal complaint or legal action becomes necessary.

Engage with Medical Professionals

Continuously update and provide the DWP with medical evidence that supports the permanence of the condition. Clear and consistent medical documentation can strengthen the case against unnecessary reviews.

Legal Terminology for Implying Falsehoods Beyond “Lying”. If someone suggests or implies you are not telling the truth what are they guilty of?

When someone suggests or implies that you are not telling the truth, they are not necessarily guilty of any specific legal offense. However, their actions might fall into one of the following categories:

Defamation: If the suggestion or implication is made publicly and harms your reputation, it could be considered defamation. Defamation includes both slander (spoken false statements) and libel (written false statements). To prove defamation, you would need to show that the statement was false, damaging, and made with malicious intent.

False Accusation: If the suggestion is more direct and accuses you of a specific wrongdoing, it might be considered a false accusation. False accusations can have serious consequences, especially if they lead to legal proceedings or damage your reputation.

Bad Faith: While not a legal term per se, accusing someone of lying without evidence or in bad faith can be harmful. It reflects poorly on the accuser’s integrity and may damage relationships or trust.

Here are some key terms:

1. Perjury

Perjury is a severe legal offense that occurs when an individual intentionally makes false statements under oath in a judicial proceeding. It is not merely lying but doing so in a context where the law requires the truth. Perjury is considered a serious crime because it undermines the integrity of the legal system. Perjury is the act of lying or giving deliberately misleading information while under oath. For example, during a trial or criminal proceeding, witnesses are sworn in and asked to be completely honest in their statements. If someone intentionally provides false information in such a situation, it constitutes perjury.

2. False Testimony

False testimony is similar to perjury but may not always rise to the same level of legal severity. It involves providing untrue statements in a legal context, such as in court or in sworn affidavits. While all perjury is false testimony, not all false testimony constitutes perjury, depending on the intent and circumstances.

3. Misrepresentation

Misrepresentation involves presenting false or misleading information. In legal terms, it often relates to contracts or transactions where one party provides incorrect details that the other party relies upon. Misrepresentation can be classified into three types: innocent, negligent, and fraudulent, with fraudulent misrepresentation being the most severe.

4. Fraud

Fraud is a broad legal term that encompasses intentional deception to secure unfair or unlawful gain. It involves deliberate actions to mislead others, often for financial benefit. Fraud can occur in various contexts, including contracts, insurance claims, and financial transactions.

5. Defamation

Defamation involves making false statements about someone that harm their reputation. It can be classified into two types: libel (written defamation) and slander (spoken defamation). While defamation primarily concerns false statements about others, accusations of lying that are not true themselves can lead to defamation claims.

6. Deception

Deception is a general term used to describe the act of misleading or tricking someone. In legal contexts, deception can lead to charges of fraud, misrepresentation, or other forms of dishonest behavior. Deception often implies a calculated and intentional act to cause someone to believe something that is not true.

7. Concealment

Concealment involves hiding or withholding information that one is legally obliged to disclose. It is a form of dishonesty that can be just as damaging as lying, particularly in legal and contractual settings. Concealment can lead to charges of fraud or misrepresentation if it results in harm or loss to another party.

8. Breach of Trust

Breach of trust occurs when someone violates the trust placed in them, particularly in fiduciary relationships. This can include situations where a person entrusted with certain responsibilities or information acts dishonestly or fails to act in the best interest of the party to whom they owe a duty.

9. Mendacious:

While not exclusive to legal contexts, the term “mendacious” is more formal and objective than simply saying “lying.” It can be used to accuse someone of intentionally not telling the truth.

10. Prevaricate

This word means to avoid telling the truth or to be deliberately vague or evasive in order to mislead or deceive. When someone chooses their words carefully to avoid giving a direct answer, they might be prevaricating

Navigating Accusations of Dishonesty in DWP/PIP Reviews: Legal Terms and Remedies

When dealing with the Department for Work and Pensions (DWP) regarding Personal Independence Payment (PIP), it’s not uncommon for claimants to feel accused of dishonesty or treated as if they are committing a crime.

This can be especially disheartening when you have had your PIP reinstated by a tribunal court, yet the DWP continues to question your eligibility.

Understanding the legal terms for such accusations and knowing your rights can help you navigate this challenging situation.

Legal Terminology for Accusations of Dishonesty

Maladministration Maladministration refers to inefficient or improper management by a public body, such as the DWP. If the DWP handles your case in a way that is unfair, biased, or incorrect, this can constitute maladministration. This term covers a range of issues including delay, failure to follow procedures, and giving incorrect or misleading advice.
Defamation Defamation involves making false statements that harm your reputation. While defamation typically refers to public statements, if the DWP’s communications or actions suggest dishonesty on your part without evidence, and this harms your reputation, you may have grounds to claim defamation.
Harassment If the DWP’s actions are excessively persistent or aggressive, causing you distress, this could be considered harassment. Harassment involves unwanted behavior that intimidates, humiliates, or degrades a person.
Unreasonable Conduct The term “unreasonable conduct” can be used to describe actions by the DWP that are unfair or not based on evidence. This includes unsubstantiated accusations or persistent questioning of your integrity without basis.

What You Can Do About It

1. File a Complaint

You have the right to file a formal complaint if you believe the DWP is treating you unfairly. Start by following the DWP’s complaints procedure. Clearly outline the issues, provide any evidence you have, and explain how their actions have affected you.

2. Involve an Ombudsman

If you are not satisfied with the DWP’s response to your complaint, you can escalate the matter to the Parliamentary and Health Service Ombudsman. The Ombudsman investigates complaints about maladministration and can make recommendations to resolve the issue.

3. Seek Legal Advice

Consulting with a solicitor who specializes in welfare benefits can provide you with tailored advice. A solicitor can help you understand your rights, represent you in disputes, and potentially take legal action against the DWP for defamation, harassment, or unreasonable conduct.

4. Tribunal Decisions

If a tribunal court has reinstated your PIP indefinitely, this decision is legally binding. The DWP can review your case in the future, but they must have substantial grounds to change the tribunal’s decision. Keep copies of all tribunal decisions and medical evidence to support your case.

5. Document Everything

Maintain a detailed record of all interactions with the DWP, including letters, emails, phone calls, and notes from meetings. This documentation can be crucial if you need to challenge the DWP’s actions or decisions.

6. Use Medical Evidence

Continuously gather and update medical evidence to support your disability claim. This includes letters from doctors, medical reports, and any other relevant documentation. Presenting this evidence can strengthen your case and counter any accusations of dishonesty.

7. Support from Advocacy Groups

Various advocacy groups and charities provide support for individuals dealing with PIP claims. These organizations can offer advice, help with paperwork, and support you during appeals and reviews.

Addressing the 10-Year Review

If the tribunal court has stated that your PIP is indefinite but the DWP intends to review it in 10 years, this can be a point of contention (argument). The DWP is allowed to review cases periodically to ensure continued eligibility, but an indefinite award from a tribunal should be respected.

Steps to Take:

Confirm the Tribunal Decision Ensure that you have a clear, written copy of the tribunal’s decision stating that your PIP is indefinite.
Request Clarification Write to the DWP asking for clarification on why they are planning a review despite the tribunal’s indefinite award. Request a written response.
Seek Legal Recourse If the DWP insists on a review without substantial grounds, seek legal advice. A solicitor can help you challenge the review process if it contradicts the tribunal’s decision.

Conclusion

Dealing with accusations of dishonesty from the DWP when managing your PIP claim can be distressing, but understanding the legal terms and your rights can empower you to take appropriate action. Whether it’s filing a complaint, seeking legal advice, or ensuring that a tribunal’s decision is respected, there are several steps you can take to protect yourself and ensure fair treatment. Always document your interactions, gather medical evidence, and don’t hesitate to seek support from advocacy groups to navigate this complex process.

In legal terms, implying that someone is not telling the truth can be expressed through various concepts depending on the context and severity of the behavior. Understanding these terms is crucial in navigating legal disputes and ensuring that accusations are appropriately addressed. Whether it is perjury, misrepresentation, or fraud, each term carries specific legal implications and potential consequences, reflecting the complexity of how the law views and handles dishonesty.

Remember that context matters, and the legal implications depend on the specific circumstances and jurisdiction. 🕵️‍♂️

DWP Complaints

October 30, 2023 / Andrew Jones

PIP IMPACT ON MENTAL HEALTH — **Disabilities are Physical, Mental & Invisible**
**Disclaimer**
This Article Contains Sensitive Trigger Wording.

Navigating DWP Complaints Procedure: A Guide to Addressing Concerns

The Department for Work and Pensions (DWP) in the United Kingdom plays a crucial role in supporting individuals through various welfare and benefits programs, including Personal Independence Payment (PIP). While the DWP aims to provide efficient and fair services, sometimes things may not go as smoothly as one might hope. If you encounter issues with the DWP’s services, it’s essential to understand the complaints procedure to ensure your concerns are heard and addressed effectively.

The PIP assessment process can significantly impact an individual’s mental health. The experience of being assessed can be highly stressful, leading to increased anxiety, depression, and emotional distress, particularly for those with mental health conditions. The assessment itself may trigger past trauma or exacerbate existing symptoms. The fear of losing vital financial support and the sense of scrutiny can further contribute to a decline in mental well-being. The outcome of the assessment, whether positive or negative, can also have a profound impact, potentially alleviating stress if successful or worsening symptoms if benefits are denied or reduced. Overall, the PIP assessment process can be a challenging and emotionally taxing experience for those with mental health conditions, underscoring the need for compassionate evaluation procedures.

Complaining to DWP Over Disability Discrimination, Humiliation, Data Handling, Emotional Distress, and Damages

The UK’s Department for Work and Pensions (DWP) is responsible for providing essential support to individuals with disabilities, including those with mental health conditions. However, there are times when individuals with mental health challenges may face discrimination, humiliation, improper data handling, emotional distress, and other negative experiences while interacting with the DWP. In such cases, it’s essential to know how to complain effectively to ensure your rights are upheld and justice is served.

Understanding Disability Discrimination

Discrimination against individuals with mental health conditions is unlawful in the UK. Under the Equality Act 2010, it is illegal to treat someone unfairly or discriminate against them because of their disability, which includes mental health conditions. Discrimination can take various forms, such as direct discrimination, indirect discrimination, harassment, and victimization.

In the United Kingdom, discrimination against a person with a mental health disability who can work with limitations and is capable of performing the essential functions of a job may be considered unlawful under the Equality Act 2010. The Equality Act protects individuals from discrimination on various grounds, including disability.

Under the Equality Act 2010, it is illegal to discriminate against someone with a disability in various aspects of life, including employment. Employers are required to make reasonable adjustments to ensure that disabled employees are not disadvantaged in the workplace. This may include providing accommodations to allow the disabled person to perform their job effectively.

If a person with a mental health disability is being discriminated against in the workplace in the UK, they may have legal recourse. They can consider filing a complaint with an employment tribunal or seeking legal advice to address the discrimination and protect their rights under the Equality Act.

It’s important to consult with a legal expert or an organization specializing in disability rights in the UK for specific guidance on how to address discrimination and to understand the protections and legal remedies available in your situation.

Steps to Follow When Complaining to the DWP

Gather Evidence: Start by collecting evidence of the discrimination, humiliation, data mishandling, emotional distress, or damages you’ve experienced. This might include letters, emails, phone call recordings, or witness statements.
Contact DWP: Initially, reach out to the DWP to discuss your concerns. It’s possible that the issue can be resolved at this stage. Ensure you keep a record of all communications with DWP, including dates and names of the people you speak to.
Use DWP Complaints Procedure: If your concerns are not resolved through initial contact, follow the official DWP complaints procedure. This typically involves writing a formal letter or completing an online complaint form, explaining the issues you have faced and what resolution you are seeking.
Seek Assistance: If you’re unsure how to proceed or feel overwhelmed, consider seeking help from organizations or individuals experienced in dealing with disability discrimination and the DWP. Support may be available through local advocacy services or disability rights groups.

KESTER DISABILITY RIGHTS

https://disabilityrights.org.uk/images/disability_discrimination

Data Handling and Privacy Concerns

Improper data handling is a serious issue that can exacerbate emotional distress and lead to more profound problems. If you suspect that your personal information was mishandled or improperly disclosed by the DWP, you should raise this concern in your complaint. Under the Data Protection Act 2018, you have the right to know how your data is being used, and organizations must comply with data protection laws.

What if your sensitive data was lost in the post is that a breach

If your sensitive data was lost in the post, it could be considered a data breach. A data breach is typically defined as the unauthorized access, disclosure, or loss of sensitive or personal data. When personal or sensitive information is entrusted to a postal service or courier and is lost in transit, it constitutes a breach because the data has left the control of the data controller or sender without reaching its intended recipient. This situation can have serious implications, especially if the lost data contains personally identifiable information, financial details, or any other sensitive data.

If you discover that your sensitive data was lost in the post, it’s important to take the following steps:

Notify the Data Controller: Contact the organization or individual responsible for sending the data (the data controller) and inform them of the situation.
Assess the Impact: Consider what kind of information was lost and the potential risks associated with its exposure. This assessment will help determine the appropriate response.
Report the Breach: Depending on your location and applicable data protection regulations, there may be legal obligations to report the breach to relevant authorities. In the UK, for example, the Information Commissioner’s Office (ICO) may need to be informed.
Notify Affected Parties: If the lost data includes the personal information of individuals, the affected parties should be informed of the breach and the potential risks associated with it.
Review and Improve Security: The data controller should conduct a thorough review of their data handling and security procedures to prevent similar incidents in the future.

Data breaches can have serious consequences, including financial penalties, damage to an organization’s reputation, and the potential for identity theft or fraud for the individuals whose data was lost. Therefore, it’s crucial to take data breaches seriously and address them promptly and responsibly.

Emotional Distress and Damages

Emotional distress caused by discrimination and humiliation can have a significant impact on your mental health and well-being. In some cases, it might even lead to long-term psychological issues. If you believe that you’ve suffered emotional distress as a result of DWP’s actions, it’s essential to document and explain these experiences in your complaint. You can also consider seeking legal advice to understand if you may be entitled to claim damages for the emotional distress you’ve endured.

What if the PIP assessor asked questions about suicide is there any law that is infringed?

The Personal Independence Payment (PIP) assessment process is designed to evaluate an individual’s eligibility for disability benefits based on their functional abilities and needs. While assessors may ask questions about an individual’s mental health, including issues like depression, anxiety, or suicidal thoughts, these questions are typically asked to better understand the claimant’s condition and how it affects their daily life. As such, asking about suicidal thoughts is not in itself a breach of the law, and it is not necessarily inappropriate if done with sensitivity and to determine the level of support needed.

However, assessors must conduct assessments professionally and compassionately. They should approach sensitive topics like suicidal thoughts with care and respect. If the questions are asked in an insensitive or distressing manner, it could potentially be considered unprofessional behavior and may be a breach of the DWP’s Code of Conduct, which outlines the standards of behavior expected from assessors.

If you feel that the assessor’s questions about suicide were asked in an inappropriate, insensitive, or unprofessional manner, you have the right to raise your concerns with the DWP. You can make a formal complaint about the conduct of the assessor or any other aspect of your assessment that you found problematic.

It’s essential to remember that the goal of PIP assessments is to provide individuals with the support they need based on their health conditions and disabilities.

If you feel uncomfortable during the assessment, don’t hesitate to speak up or seek support from an advocate or representative to ensure your rights are respected and the assessment process is carried out fairly.

Why File a Complaint?

Complaints to the DWP can be related to a wide range of issues, such as delays in processing benefit claims, incorrect payment amounts, poor customer service, or any other concerns you may have regarding the services you’ve received. Filing a complaint is essential for several reasons:

Resolution: Complaining to the DWP can lead to a swift resolution of the issue. Your complaint is a formal request for them to investigate the matter and, if necessary, take corrective action.
Improvement: Constructive feedback can help the DWP identify areas where their services need improvement, benefiting not only you but also others who may face similar issues in the future.
Transparency: A complaints procedure allows for transparency in the government’s operations. It reinforces accountability and can lead to improvements in the system.

How to File a Complaint

The DWP complaints procedure is designed to be accessible and straightforward. Here’s how you can initiate the process:

Contact DWP Directly: The first step is to get in touch with the DWP to express your concerns. You can do this by phone, in person at your local Jobcentre, or in writing. If you choose to communicate in writing, make sure to clearly outline the issue, provide any relevant information (such as reference numbers, dates, and names of DWP staff you’ve interacted with), and explain what resolution you are seeking.
Request a Mandatory Reconsideration: If your complaint is specifically related to a PIP decision, you can request a Mandatory Reconsideration. This is the first step in challenging a PIP decision you disagree with. You must submit this request within one month of receiving the decision letter.
Contact the Independent Case Examiner: If you remain dissatisfied after the initial response from the DWP, you can escalate your complaint by contacting the Independent Case Examiner. They are an independent organization responsible for reviewing complaints about the DWP.
Seek Help from an Advocate or Support Organization: Sometimes, navigating the complaints procedure can be challenging, particularly for individuals with disabilities or those who find the process overwhelming. There are advocacy and support organizations that can assist you in filing and following up on your complaint.

Helpful Tips

Here are some additional tips to ensure your complaint is effective:

Be clear and concise when describing the issue.
Keep records of all your interactions with the DWP, including correspondence and phone calls.
Be patient; the process may take some time, but the DWP is committed to addressing complaints promptly.
If you’re struggling with the complaints process, seek advice from advocacy groups or legal experts who specialize in welfare benefits.

Contact Information

If you need to file a complaint with the DWP, you can contact them through the following means:

Phone: Contact the DWP by phone to initiate your complaint. The phone number to use may vary depending on your specific issue.
Online Complaint Form: The DWP offers an online complaint form on its website where you can submit your concerns electronically. Visit the official DWP website for access to this form.
In Person: If you prefer to handle matters face-to-face, you can visit your local job centre and express your concerns to a staff member.

Remember, the specific contact information may change, so it’s advisable to check the official DWP website for the most up-to-date information regarding their complaints procedure.

Personal Independence Payment (PIP) Complaints

Complaints related to PIP in the United Kingdom are typically addressed through the Department for Work and Pensions (DWP). Here’s what you can do if you have a complaint about your PIP:

Contact DWP: The first step in addressing a complaint about PIP is to contact the DWP directly. You can do this by phone or in writing. When contacting the DWP, it’s important to provide specific details about your complaint, including any reference numbers, dates, and the names of DWP staff you’ve interacted with.
Request a Mandatory Reconsideration: If your complaint is specifically related to a PIP decision you disagree with, you can request a Mandatory Reconsideration. This is the first step in challenging the decision. You must submit this request within one month of receiving the decision letter. During this process, your case will be reviewed, and you’ll have the opportunity to provide additional evidence to support your claim.
Contact the Independent Case Examiner: If you are still dissatisfied with the response from the DWP after a Mandatory Reconsideration, you can escalate your complaint by contacting the Independent Case Examiner (ICE). The ICE is an independent organization responsible for reviewing complaints about the DWP.
Seek Assistance from Advocacy or Support Organizations: If you find the complaints process challenging, you can seek assistance from advocacy or support organizations that specialize in welfare benefits and disability issues. They can provide guidance and support in navigating the process.

If DWP refuses to communicate by email or online?

If the Department for Work and Pensions (DWP) refuses to communicate with you by email or online and insists on other methods of communication, this could be due to their established procedures or security policies. It’s important to respect their preferred communication channels, but it’s also important to ensure that you have an accessible and reasonable way to communicate your concerns and access the benefits or services you are entitled to.

If you believe that their refusal to communicate through email or online is causing you difficulties or that it violates their policies or regulations, you may consider the following steps:

Contact Them by Phone or Mail: If email is not an option, try to communicate with the DWP through the methods they suggest, such as phone or traditional mail.
Request Reason for Refusal: Politely request an explanation for their refusal to communicate via email or online channels. They may have specific reasons for their policy.
Seek Assistance: If you encounter barriers in communication or have specific needs that are not being met, consider seeking assistance from advocacy or support organizations that specialize in welfare benefits and disability issues. They can help advocate on your behalf.
Check Their Policies: Review the DWP’s official policies and guidelines to see if they have specified their preferred methods of communication. This information can often be found on their website or in their official documents.
Complain: If you believe that their refusal to communicate by email or online is unreasonable and causes you hardship, you can file a complaint through the DWP’s complaints procedure, as outlined in the previous responses. Clearly explain the issue in your complaint. (Where data is sent by 2nd Royal Mail and is lost in transit the claimant should ask for all future information to be sent digitally, if DWP refuses they are in Breach of Data Privacy).

Remember that government agencies typically have policies and procedures in place to ensure the security and integrity of their communication, and these policies can change over time. It’s important to work within their established framework while advocating for your needs and rights as a beneficiary of their services.

Call Recording

In the United Kingdom, it is generally legal to record phone calls without informing the other party, provided you are recording the call for your use and not sharing it with others or using it for any illegal purposes. All PIP Calls should be recorded.

However, there are some important caveats to be aware of:

Consent: If you plan to use the recorded call in a way that affects the other party’s rights or interests, such as sharing it with a third party or using it as evidence in a legal matter, you typically need to obtain the consent of all parties involved in the call. This means you should inform them that the call is being recorded and obtain their explicit consent to do so.
Different rules for businesses: Businesses may have additional obligations, and certain industries or sectors may have specific rules regarding call recording. It’s essential to be aware of sector-specific regulations, such as those governing financial services or healthcare, which may have stricter requirements for recording calls.
Data protection laws: The General Data Protection Regulation (GDPR) and the Data Protection Act 2018 govern the processing of personal data in the UK and the EU. Recording phone calls that contain personal data is subject to data protection laws. You should have a lawful basis for processing personal data, and you may need to provide individuals with privacy notices explaining the purpose of the recording.

It’s crucial to be aware of these legal requirements and consider seeking legal advice if you have specific concerns or if you are unsure about your obligations when recording phone calls. Non-compliance with relevant laws and regulations can result in legal consequences.

Useful Links, Websites, Tel Numbers & Email Addresses:

COMPLAINTS USEFUL CONTACTS

These contact details relate to PIP & Universal Credits

(all have bounced)

Direct Claimant: www.gov.uk/pip Email: pip.feedback@dwp.gsi.gov.uk (bounced)
Teo Cambeeiro: Complaints Resolution Manager: Email: correspondence@dwp.gsi.gov.uk (bounced)
Email: ministers@dwp.gsi.gov.uk Tel: 0800 731 7339 Tel: 0345 606 0265 (not tried)

These Emails Work!

correspondence@dwp.gov.uk
complaints@capita-pip.co.uk
smb-contact.us@capita.com
contactus@capita-pip.co.uk

Please note you may first need to write to correspondence@dwp.gov.uk after I found the hard way that Capita PIP refuse to send emails with attachments to DWP.

Phoning them is no better because you are confronted with a gatekeeper who tells you to contact DWP. I have phoned DWP on 0800 121 4433, which is a different number to CAPITA PIP: 0808 1788114 even though the woman I spoke to said the telephone number is not Capita PIP, even though on both sites it says it is.

You can call between 8 am and 8 pm, Monday to Friday. Someone else may call for you, but they will need to have your National Insurance number.

0808 178 8114 (England and Wales)
0808 178 8115 (Welsh line)

https://capita-pip.co.uk/en/contact-us#3925188384-4243781256

https://www.capita.com/about-capita/contact-us

DWP Complaints:

For DWP Complaints here is their website: https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure Tel: 0800 121 4433

Independent Case Examiner:

Although I have gone back to the front I have emailed and phoned the Independent Case Examiner: PO Box 209 Bootle L20 7WA Email: ice@dwp.gov.uk Tel: 0800 414 8529 (email works and so does the telephone number) How to bring a complaint to the Independent Case Examiner – GOV.UK (www.gov.uk)

Tax Credit Migration Complaint

Migration notices for housing benefits and tax credits are official notifications sent by government authorities to inform recipients of changes in their benefit or tax credit arrangements. These notices typically include important details such as the effective date of the changes, any adjustments in benefit or credit amounts, and instructions on how to respond or provide additional information. It’s crucial for recipients to carefully review and follow the guidance in these notices to ensure that their financial support remains accurate and up-to-date. Failure to respond to migration notices promptly may result in disruptions to housing benefits or tax credit payments.

Claimants can claim Universal Credit directly online or via the dedicated Universal Credit Migration Notice helpline for free at 0800 169 0328 or by visiting your local job centre. Claimants who require more time to claim can also call DWP for free on 0800 169 0328.

Website: Universal Credit online – Universal Credit (universal-credit.service.gov.uk) Universal Credit Migration Notice helpline. Tel: 0800 169 0328

Charity CEOs

If You Wish Your Story To Be Heard Contact These Charities.

Mind.org.uk: CEO Sarah Hughes: LinkedIn: https://www.linkedin.com/in/sarahhughesceo/ – Website: https://www.mind.org.uk/ Emails: s.hughes@mind.org.uk & sarah.hughes@cambridgeshireandpeterboroughccg.nhs.uk
Ocduk.org: Ashley Fulwood Chief Executive Email: ashley@ocduk.org Support Email: support@ocduk.org Website: https://www.ocduk.org
OCD ACTION: CEO Leigh Wallbank Tel: 07599 549796 or 07808 400370 Email: leigh@ocdaction.org.uk Website: https://ocdaction.org.uk/

More Charities Here!

Ministers Of Parliament (MPs)

(MPs who have mental health conditions and are working) https://disabledentrepreneur.uk/mps-with-mental-health-disorders/

Contact These MPs If You Are An Advocate Of Mental And Physical Disabilities.

Rt Hon Kevan Jones MP: Contact | Rt Hon Kevan Jones MP
Dr. Sarah Wollaston: Dr. Sarah Wollaston, MP | Policy Connect – Sarah Wollaston, a general practitioner and Conservative MP for Totnes, Devon | The BMJ – MP details – Dr Sarah Wollaston (torbay.gov.uk)
Sir Charles Walker MP: Contact information for Sir Charles Walker – MPs and Lords – UK Parliament

Eluned Morgan MS: Eluned Morgan MS: Minister for Health and Social Services | GOV.WALES
Writing to the Minister for Health and Social Services | GOV.WALES
Justin Tomlinson MP: Contact – Justin Tomlinson MP Minister of State (Minister for Disabled People, Health and Work) – GOV.UK (www.gov.uk)
Rebecca Evans MS: Rebecca Evans MS: Minister for Finance and Local Government | GOV.WALES

Disability Journalists and Activists

Contact These Journalists If You Have a Story or Wish to Collaborate.

Ann Galpinis, is a freelance journalist, chair of the NUJ Disabled Members’ Council, and co-chair of the TUC Disabled Workers’ Committee. LinkedIn: https://www.linkedin.com/in/ann-galpin-b6615211/

For general enquires, email: info@nuj.org.uk
For press queries, contact: communications@nuj.org.uk

Lucy Webster Email: lucywebsterjournalist@gmail.com Website: Lucy Webster | Writer, political journalist and disability advocate (lucy-webster.com) – Lucy Webster | The Guardian

Nikki Fox, disability correspondent (BBC): Nikki Fox, disability correspondent – BBC News Email: nikki.fox@bbc.co.uk

8 disability rights activists changing the world for disabled people – Able Magazine

Sophie Morgan: is a British journalist, TV presenter, artist, and disability activist. Email: Website: https://www.sophiemorgan.com/

Disabilityrights.org.uk: Tel: 07722 004337 Email: kester@disabilityrights.org.uk
Website: www.disabilityrights.org.uk

Disabled Writers Website: https://disabledwriters.com/

Directory Of Disability Journalists, Coming Soon Stay Tuned!

Press Releases

https://www.einpresswire.com/

Conclusion

If you encounter issues with the services provided by the Department for Work and Pensions, there is a well-defined complaints procedure in place to help you address your concerns. By following the process and providing clear information about the problem, you can increase your chances of finding a resolution and contribute to the improvement of the services.

Before contacting mainstream media or taking legal action, it is advised to contact the DWP to allow them to come to an amicable resolution.

In the defence of the Editor of Disabled Entrepreneur – Disability UK Online Journal, she is citing:

Disability Discrimination: (DWP assumes that because the editor has mental health conditions she is deemed to be able to do things of an abled body person, which is a contradiction as she suffers from OCD -germ contamination).
Breach of the DWP’s Code of Conduct: (Trigger Questions – Suicidal Thoughts, has now caused her to be paranoid and depressed).
Data Breach: (Lost Report sent by 2nd class Royal Mail – Someone has the editor’s personal information because it was not sent digitally).
Data protection laws: The General Data Protection Regulation (GDPR) and the Data Protection Act 2018 govern the processing of personal data in the UK and the EU (if the assessor recorded the call without telling the claimant and then went on the share the recording with DWP, she would have breached data protection laws. She would also have to have the call recording if requested by law).
Emotional Distress & Damages: (Emotional distress caused by discrimination and humiliation can have a significant impact on your mental health and well-being. In some cases, it might even lead to long-term psychological issues).

#dwp #dwpcompaints #pip #personalindependancepayments #pipcomplaints #disabilitydirscrimination #gdpr #databreach #mandatoryreconsideration #intimidation #sircharleswalker #kevanjonesmp #rebeccaevansms #justintomlinsonmp #elunedmarhanms #drsarahwollaston

No Win No Fee!

British Gas Inaccurate Estimated Usage Forecast.

September 29, 2022 / Editor / 0 Comments

British Gas Meter Estimated Usage Forcast.

I have recently received a letter from British Gas about the new prices on the 1st of October 2022 with their incorrect estimated usage of £2015.92 Again they are basing their calculations on past usage. My past usage is going to be nothing like my present or future. Whereby I had the central heating on full blast last year I would rather freeze than put the central heating on this time round.

I have today submitted a meter reading and it showed I had used £37 pounds worth since my last reading. More is a pity I did not screenshot the price even though I have proof I submitted a reading online (screenshot below) which should reflect the current prices and anyone reading this would be able to agree on the current price of Gas as of the 29th of September 2022. Under the current energy price cap of £1,971, a typical UK household pays 7p per kilowatt hour for gas and 28p per kWh for electricity.

Energy price cap: How much is electricity and gas per kwh? | Metro News

So if they try to scam me as they have done before, (Yes I have documented evidence of that) I will report them once again to the ombudsman where my case is still ongoing. I do not trust British Gas as far as I can through them and will NEVER RECOMMEND them to anyone.

British Gas Customer Intimidation & Treating Customers Badly.

Here is their estimated usage forecast which equates to a 45% increase:

Now let’s do the maths if my current usage as of 29/09/22 is about £40 per month x 12 months = £480 x 45% increase (£216) = £696 per annum, not £2015.92

I will be damned if they try to bully me into increasing my monthly payment plan and as I spoke to someone today advised me to contact my local MP Jo. Stevens.

Accenture Billing System

There is obviously a fault with the billing system: “Accenture system could have performed at 101 percent efficiency. “British Gas uses bullying and is a threatening company whose call center staff is among the most unpleasant and downright offensive, not to mention seemingly willfully ignorant and obtuse, in the market, and who wouldn’t know the meaning of customer management if you were to spell it out on their reply prompt screens“. Citation – https://www.mycustomer.com/marketing/technology/british-gas-what-difference-would-a-working-billing-system-have-made

2008

https://www.computerweekly.com/news/2240085992/British-Gas-sues-Accenture-over-problems-with-billing-system

2017

https://www.standard.co.uk/business/british-gas-fined-ps9-5m-for-failures-in-billing-system-a3448451.html

2022

https://www.thisismoney.co.uk/money/bills/article-10390767/Energy-bill-woes-pile-Complaints-overcharging-soar.html

https://www.moneysavingexpert.com/news/2022/04/british-gas-app-usage/

https://www.chroniclelive.co.uk/news/cost-of-living/warning-british-gas-glitch-leaves-23759085

**Accenture** **Inaccurate Billing System**

https://www.mycustomer.com/marketing/technology/british-gas-what-difference-would-a-working-billing-system-have-made

DIRECT DEBITS

I feel for the people on direct debit who will be paying for over-estimated prices. Imagine how much interest the British Gas bank account will accumulate from their inaccurate estimations. It will be interesting how quickly they will refund you the money when they realize their error. Will they refund the interest they have earned and you have lost where the money could have been in your bank account, rather than in theirs? You will not see a penny extra mark my words.

There is another post coming shortly regarding the ombudsman which I have appealed their decision. How they responded will shock you and I plan to share my proof and findings with mind.org.uk

I will interlink once the article has been published here.

Final Notes From the Editor.

The billing system should not be based on the previous usage, the world is changing and so is our energy usage, with most of us using as little energy as we can. Companies should be fined for being heavy-handed with customers.

#britishgas #costofliving #energyprices #pricehikes #directdebits #stress #intimidation #directdebits

Domestic Violence Narcissist Traits

September 17, 2022 / Editor / 1 Comment

Domestic Violence Narcissist Traits

What is Domestic Violence?

Domestic Violence is not always instantly visible as a person of violent tendencies, they may be a wolf in sheep’s clothing, and he/she may look innocent at first. They may try to reel you in with their charm and charisma. You may think you have struck gold and they will wait until your feelings turn to love, before they strike. They will then have ultimate power over you.

Remember not all that glitters is gold.

Usually, the perpetrator has narcissistic tendencies. This abusive behavior can be physical, but it can also be emotional, verbal, psychological, sexual, or financial abuse. Statistics show, that 1 in 3 women and 1 in 4 men have experienced domestic violence in their lifetime.

Signs of domestic violence in a relationship:

Extreme jealousy, and paranoia, often with accusations of cheating, going to the lengths of stalking.
Embarrassing or shaming you privately and publically.
Controlling who you spend time with or talk to.
Consistently humiliating, belittling, criticizing, and putting you down.
Blaming you for their behavior, (everything is your fault after all (NOT)).
Being in denial, plying down their actions, and making out you are exaggerating.
Controls your finances and gives you little or no money at all.
Physically abuses you by punching, spitting, pulling hair, and pushing you. Damages or destroys your valuables and electronics, Hurts you, or threatens to do physical harm to you or other members of the family.
Tries to turn your children against you with manipulation.
May hurt your children,

Signs from: National Coalition Against Domestic Violence and the DC Coalition Against Domestic Violence

How to Help a Friend or Family Member

When the victim reaches out to you do give them all the support they need. If they just want to talk lend them your ear. Do not give false promises you will phone and then you don’t. Do not try to brush it under the carpet and make it look trivial or avoid talking about it. If a friend or family member is in an abusive relationship, it’s important to know common warning signs and how to help, and it’s important to be a true friend that actually cares. https://disabledentrepreneur.uk/why-people-do-not-care/ . I will give you an example I sent a sensitive email to three people in my close network of family and friends and not one of them although they did acknowledge reading it never once tried to talk or listen. I once reached out to my deceased brother’s partner to give me a safe place and she never contacted me ever to see if I was ok. If I had gone somewhere where I felt secure I would have avoided the beatings I endured while staying in my own home.

Warning signs of domestic violence:

The victim may become more withdrawn and you hardly ever see or talk with them anymore. They may develop social disconnection and fear of leaving their home.
The victim may make excuses about socializing.
The victim may start blocking everyone they know on social media (the abuser usually wants access to the victim’s social media accounts and will control the account.
The victim’s personal hygiene may be affected, where they once cared about how they looked, they now do not care.
The victim’s home may become uncared for and unclean.
The victim will develop mental health issues, such as depression, anxiety, PTSD, grief, and OCD.
The victim may still be in contact with their partner even when they are not together. For the victim, there could be a glimmer of hope that the abuser may turn over a new leaf but in reality, this will never happen.
Their partner controls many of their actions including finances, or how long the victim can be out of the house or on the phone.
The abuser makes fun of the victim and embarrasses them in front of you.
The victim may make excuses to you and defend the abuser saying that it was really their fault that things escalated. (It is never the victim’s fault and they are kidding themselves if they say it is).

How to help:

Offer help but keep your distance. You do not want the victim to clam up.
Offer your ear and listen without being judgmental.
Do not give your opinion. Unless you are a professional expert in the field of domestic violence, your opinions are not of consequence. Don’t say things like “If I were you, I’d leave!” or “I wouldn’t put up with that behavior.” This could cause your friend or family member to withdraw or not see you as someone who can help. Instead, listen and become someone they confide in.
Do not judge or degrade the abuser. This can often backfire and the victim may become defensive. After all, you do not know the whole story or the abuser for that matter so who are you to judge?
Do not blame the victim for not leaving, in some cases, the abuser could be an unwanted guest in the victim’s home. the relationship. It is sometimes more complicated to leave all your belongings behind to flee to safety.
Do let the victim know you are concerned for their safety and you will be there no matter what, regardless of what time of day or night it is or what you’re doing. If the victim is in danger then it is an emergency and you have to drop everything and take action, whether it is phoning the police or rescuing the victim and taking them to a safe place.
Connect the victim with local resources who will be able to provide support.

Children Trapped In The Middle of An Abusive Relationship With Their Parents.

Domestic violence, research has shown that children who have witnessed domestic violence have the same life-long mental health effects as if they had experienced the abuse directly. UNICEF reports that over 275 million children worldwide have witnessed domestic violence.

Children who have witnessed domestic violence often experience long-term physical and psychological effects. Research has found they have 40% lower reading levels. They are at increased risk for PTSD, anxiety, and depression. Children who witness domestic violence are also at risk for physiological effects later in life, such as obesity, heart disease, and diabetes. Dr. Nadine Burke Harris, the Surgeon General of California, discusses this link between childhood trauma and toxic stress and the ongoing physical effects in her book The Deepest Well: Healing the Long-Term Effects of Childhood Adversity and says even sleeping infants can experience negative psychological effects of being in prolonged toxic stressful situations.

How can a child recover from experiencing or witnessing domestic violence?

Help children feel safe, give them 100% of your attention and make them feel special.
Talk with your children and teach them the abuse is wrong it was not their fault or yours, and that what they experienced or witnessed was the fault of a very unwell person that may need help.
Have children talk about what happened with a trusted adult and a professional therapist.

British Gas Have Pushed An Editor Of ‘Disability UK’ To Breaking Point.

August 11, 2022 / Editor / 1 Comment

British Gas Have Pushed An Editor Of ‘Disability UK’ To Breaking Point.

The Editor Has Been Subjected To And Is Suffering From The Following:

Humiliation
Patronization
Torment
Emotional Distress
Depression
Anxiety
Stress
Panic Attacks
PTSD

I wrote previously about how British Gas treats its customers. Today with a heavy heart I am writing about them again.

Emotional Distress Compensation | DISABLED ENTREPRENEUR – DISABILITY UK

British Gas Customer Intimidation & Treating Customers Badly. | DISABLED ENTREPRENEUR – DISABILITY UK

So to recap on the 27th of July 2022 I was put on a payment plan.

You have to bear in mind when the price rose earlier this year I tried to move my payment date and that is when the problems started in February although I did have a payment plan in place at the time but was told the only way I could move the date was if I set up a Direct Debit with the increased tariff. I wanted to move the date inline when my inbound payments were coming in. (The original payment plan which was at the time £65 and then rose to £90). Soon after I canceled the direct debit because I was not comfortable giving British Gas access to my bank account, this is when they refused to put me on a payment plan where I manually could pay by bank transfer, standing order, or directly on their website.

This has been going on for the best part of six months (Feb -August 2022).

I eventually was put on a payment plan after several phone calls and meter readings proving I was not using much Gas, somewhat five months later.

On the 4th of August 2022, some bright spark (woman) stopped my payment plan because she said I would not be able to pay online if I had a magnetic card, I told her I would pay by bank transfer and she said it was not possible even though I have the bank details to do that or simply pay on their website. There have been many agents that have said this causing contradictions to what other agents say, that I am able to pay online.

I phoned back on the 5th of August and was put back on the payment plan yet AGAIN.

I then got a letter yesterday dated 6th August that British Gas has not heard from me even though I am phoning practically every day.

In the letter, British Gas states my account has been passed to the debt collection team, threatening me with a smart meter which I refuse to have installed. Smart Meters | DISABLED ENTREPRENEUR – DISABILITY UK

I proceeded yesterday to go on their chat and set the transcript to email me at the end of the chat. You can guess I never received an email.

So today I phone up and I was met with a hostile agent who spoke to me in a very controlling manner. I told her about the letter and I said that I did not cancel the payment plan on the 4th, no sooner I had said this she put the phone down on me.

I then decided to have another go with the chat and not trusting British Gas as far as I can throw them, I started the chat again but remembered what my daughter said and that was to screenshot the chat just in case I did not get a copy of the transcript. The agent assured me I would get an email (as per the screenshot)…wrong I had no such email but I did do the screenshots that confirmed I am on a payment plan and that my account has not been passed to debt collections.

***When the agent asked me if I have happy with British Gas I was not going to go into an in-depth conversation about why I was not happy with British Gas, so I simply said yes to end the chat.***

Technically speaking I should be working but this company has made me so unwell I barely respond to emails and do the occasional update. The amount of time I have wasted with this company is beyond unbelievable.

Moving Forward and My Usage.

I eat sandwiches and salads maybe use the cooker 10 times a month. Come winter I am going to buy oil-filled radiators.

I would rather pay a little bit extra to the electricity supplier EON Next than give a penny more to British Gas.

“British Gas needs to have empathetic agents, not people that think they are so high and mighty and above you. They should be held accountable for their actions”.

This has been going on for six months and the number of calls I have had to make, emails I have sent, and chats are enough to test anyone’s mental health strength and state of mind.

I have reported this to the ombudsman and will be sending them another update today.

In my opinion it absolutely disgusting how they treat people.

#britishgas #humilation #emotionaldistress #anxiety #panicattacks #depression

British Gas Customer Intimidation & Treating Customers Badly.

July 26, 2022 / Editor / 2 Comments

British Gas Intimidation and Disregard For Mental Health & Vulnerabilities.

Intimidation is intentional behavior that causes the victim emotional distress, panic, fear, anxiety, and depression. The instigator of intimidation tries to intimidate the victim by threatening a person into paying more than they can afford, not giving time to pay, and simply disregarding the person’s disabilities. Any entity that causes distress to another person should be made accountable, especially if they have no regard for the victims’ personal health and disabilities.

Type of harm to vulnerable adult – Emotional /Psychological
Meaning – Action or inaction by others that causes mental anguish.
Example – Action or inaction by others that causes mental anguish. Inflexible regimes and lack of choice. Mocking, coercing, denying privacy, threatening behaviour, bullying, intimidation, harassment, deliberate isolation, deprivation.

If British Gas denied or try to defend that they did not cause emotional distress then why would they have called the Police (Duty of Care) if that was not the case? British Gas could have pushed me over the edge, and they did cause me anguish, despair, and emotional distress.

Emotional Distress Compensation

Update To Ongoing Saga!

I wrote not so long about ‘British Gas’ and the problems I am having with this company and have decided to write a separate update to the continuation of my saga.

British Gas:

Failed to support me with mental health disabilities
Failed to offer an affordable payment plan even though I told them that I had contacted their charity and asked them to give me more time.
Tried to intimidate me to pay £190 per month even though all I owed at the time was £318.74 (according to the threatening letter date 16th July 2022) as seen below:
Caused me emotional distress and as a consequence, they called the Police. (A riot van rocked up on my street and I could see the twitching of net curtains from my neighbours whilst I was publically humiliated because of ‘British Gas’).
Sent out intimidating a threatening letter and email.
Finally agreed today (27/07/22) to £70 per month which I have been saying from day dot after 3 months of arguing, but then retracted on 04/08/22.

**Email Received 27/07/22 With Different Amount To The letter.**

Yet today 27/07/22 it has gone up to £328.38 (charging me an extra £9.64, not sure what for? they have overcharged twice) with average usage of £40 per month. I have been paying £70 per month as this is all I can afford and they are now trying to bully me by passing my debt to a debt collecting agency. I stated I would share this far and wide if they continue to use underhanded methods and I will be seeking compensation for the distress this has caused me. If you overcharge 1 million customers £10 you make a 10 million profit.

British Gas Meter Readings.

Chris O’Shea CEO of Centrica & British Gas Earns £775K Whilst The Vulnerable Suffer.

British Gas – Unprofessional Customer Service

A quick recap:

In January I was paying £65 per month
In March it went up to £90 per month
In April it went up to £135.00 per month
In May it went up to £190 per month

As a consequence, I am now in arrears and have offered to pay £70 per month on the 6th of the month, including my own estimated Gas usage of £40 per month and my arrears spread over 12 months (I have reduced my usage purposely such as not cooking, washing up and am simply eating sandwiches and salads).

But British Gas are not having it, even going as far as to say “they do not support people with mental health or vulnerabilities“, (This was said on a recorded call). The customer rep I spoke with today 27/07/22 said that the previous customer rep was wrong in saying this and that British Gas does support people with mental health (but he would say).

Here are my meter readings which prove I use my own estimated usage of £40 worth of Gas on average a month.

“I Won’t Be Intimidated, I Know My Rights!”

**Meter Reading** 15th June 2022
(If I submitted a meter reading on the 15th, why would I have an estimated meter reading on the 22nd for £9.64 it makes no sense, furthermore I got charged twice on the 22nd June 2022 & after the 16th July 2022 when the letter was sent out for the same amount, so in total, I was scammed £19.28).

**Meter Reading 27th July – 4th August 2022**
( I have used zero gas other than my charges of 33p per day).

I emailed them on 26/07/22 and have stated the above omitting the latest meter reading which I added on 27/07/22 that if they push my buttons I will contact mainstream media journalists and ask them to write about “British Gas”. This company like every other relies on business, customers, and investors for their charity. It won’t look good if I start singing like a canary. In fact, it won’t look good having the title of this article “British Gas Customer Intimidation”, or “British Gas Bullying Vulnerable People” on my other blog. I’m sure I am going to get some eyeballs.

It is not my fault that prices have gone up and if one does not have the money, to begin with, how are they supposed to find the money to pay for something that the 1% only benefit from?

I have also come across a website that an ex-police officer wrote about regarding harassment, the article is dated (old) but it only enforces how I have personally been treated by this company: https://www.peterloud.co.uk/britishgasfraud/harassment.html

Accenture System

There is obviously a fault with the billing system: “Accenture system could have performed at 101 percent efficiency. “British Gas uses bullying and is a threatening company whose call centre staff are among the most unpleasant and downright offensive, not to mention seemingly willfully ignorant and obtuse, in the market, and who wouldn’t know the meaning of customer management if you were to spell it out on their reply prompt screens“. Citation – https://www.mycustomer.com/marketing/technology/british-gas-what-difference-would-a-working-billing-system-have-made

2008

https://www.computerweekly.com/news/2240085992/British-Gas-sues-Accenture-over-problems-with-billing-system

2017

https://www.standard.co.uk/business/british-gas-fined-ps9-5m-for-failures-in-billing-system-a3448451.html

2022

https://www.thisismoney.co.uk/money/bills/article-10390767/Energy-bill-woes-pile-Complaints-overcharging-soar.html

https://www.moneysavingexpert.com/news/2022/04/british-gas-app-usage/

https://www.chroniclelive.co.uk/news/cost-of-living/warning-british-gas-glitch-leaves-23759085

Note From The Editor

Intimidation happens in all industries and workplaces. A person who has stated they have a disability for example at the time of their interview has their disability disregarded when they start work, especially if they look fine. Disabilities can be invisible and just because you look fine on the outside you may be in excruciating pain on the inside. I sit in front of a computer screen, you would not know I am disabled unless I told you and people like to make assumptions, so “if he/she can talk on the phone or turn up for work there must not be anything wrong with him/her“, …wrong to assume. An employee may not complain for fear of losing their job and this is where managers take advantage.

I believe my email to general enquiries will get ignored hence I am turning it up a notch and sending a second one to customer complaints, I will give them a few days to reply.

I have come across British Gas complaints contacts; https://www.britishgas.co.uk/complaints/make-a-complaint-credit.html

You can do one of the following:

Fill in an online form
Online Chat
Phone: 0333 202 9532
Email Customer Complaints at: customercomplaints@britishgas.co.uk (I sent an email to this email and never had a reply, just saying).

I will be forwarding the email I sent this morning to the above email address.

I won’t be intimidated and I will use my voice to be heard.

If I have any updates I will post them here, but as it stands they are trying to use bully tactics. I am also going to reach out to the mental health charity ‘MIND’ to tell them about this company.

The party is only just getting started…

UPDATE 27/07/22

After receiving the email today I decided to phone the complaints number. I guess people who phone the complaints number get treated differently. I did not go on my high horse ranting, I spoke calmly and I gave my latest meter reading and you will never guess the person with a South African accent said that my £190 prediction was totally wrong.

I had in fact since the 4th July 2022 only used £12 worth of gas including their standing charges, hence they would accept my £70 payment plan which was re-instated today 27/07/22.

“So all this stress and distress was for nothing”.

I honestly feel really unwell because of this company and as a consequence am finding it hard to contemplate my workload. I do feel very depressed because of them and feel they should compensate me for the emotional distress I have endured, I will wait and see how they respond to me in the next few days…

I did dispute the £9.64 and the customer representative said the £9.64 was from a bill generated on 22nd June yet I disputed this because my threatening letter dated 16th July 2022 would have reflected the bill on 22/06/22 and I received the inflated. (My threatening letter and my email does not marry up with my payments in the screenshot below). They are obviously pulling numbers out of a hat because I never gave them a meter reading on the 22/06/22 as shown in the meter readings above so where did the £9.64 come from? I was charged twice once when the bill was raised and again in my balance summary. Please refer to the screenshot of all my bills and payments. (If each customer has an extra £10 for argument’s sake added to their account for no reason and there are a million customers that would be £10M in profit that the company would make.

I have now been given two reference numbers the first for the £19.28 (I know it is a small amount but why should British Gas have extra money for the hell of it)?

Complaint number 1
7022412508 – £19.28 – Discrepancy

Complaint number 2 – 8013977142 – Treated Badly

I was told I have to wait 5 days to get a response… (which never happened – updated 04/08/22).

I have since logged into my account and screenshot my payment history and none of the balances reflect the amounts on my threatening letter or email that I received today, but they do reflect the £9.64 as mentioned by the person I spoke to today (although I never submitted a meter reading on the 22/06/22). The mind boggles.

UPDATE 04/08/22

OMG is all I can say. I decided to phone British Gas today in relation to the two complaints I made on 27/07/22 and was told that one complaint had been closed (the one where I was treated badly), oh really… who closed it and why?, and the woman I spoke to said that the complaint was about the £70 payment that had been set up but did not include my outstanding debt and that a debt collection would still come after me for the outstanding amount, which was now £344. She completely disregarded the fact that British Gas phoned the Police on me and the amount of anguish and emotional distress this company put me under. She kept asking what the Police had said when they arrived. The Police told me to let the CEO know and publish far and wide as they are getting a lot of calls with distressed people finding it hard to cope with utility providers and their bullying tactics.

My previous call on the 27th was a contradiction because:

When I phoned the complaints number today and after talking about my complaint I was told I had phoned the ‘Homecare Department’ and not complaints. I have the previous complaint number published in this article and programmed into my phone. (What I believe happens if they do not want to deal with you is they come up with a BS excuse that you dialed the wrong number).
The person I spoke with on the 27th said I would not have a debt collection agency chasing me but wait for it, today the woman I spoke to said the contrary, that a debt collection agency will continue to chase me and include debt collecting charges on top. I said that was a kick in the teeth considering I arranged a payment plan. (I think they move the goal posts as and when they please).
I received an email yesterday that I could choose to be on a variable or fixed tariff. I am currently on a variable which means if the prices go up, so will my bill. With a fixed tariff, it stays the same for 12 months. I did not understand what that meant other than if I switched to a different tariff I might be signing a contract that I could not move to another provider, (according to the woman I spoke to on 04/08/22 that is untrue, yet I have since found out this is a contract and there is a £100 transfer fee if you move to another provider. It is just as well I am not on a fixed tariff after all and do not believe the BS this company tries to feed me). The woman I spoke to today 04/08/22 said I was not eligible for a fixed tariff, so why send me an email giving me the option to switch? (Not that I want to be in any contract with this nightmare company).
I reiterated I wanted to pay manually online and the person I spoke to on the 27th understood that but sent out a magnetic card which according to the woman today meant I would NOT be able to pay online. She then continued to say I needed to set up a Direct Debit (not likely). Direct Debits allows British Gas or any organisation to help themselves to your bank account. She said as long as I made a payment today (which I did) no one would come chasing me. She also said she would text me with my complaint (I am still waiting).
I said I wanted British Gas to explain themselves how they have caused me ‘Emotional Distress’ and ‘how it has affected me’ and what they are going to do about it. I am now preparing to publish this article across all the social media platforms including LinkedIn where I have nearly 11K followers. Let’s see how much British Gas will lose in revenue and donations to their charity when my followers learn that British Gas has nearly pushed me to breaking point, with a header title I plan to use: ‘British Gas Phoned the Police On Me’, I wonder how many connections will take notice?. I also have Chris O’Shea’s email. To think I am advertising their charity as per the request of British Gas, yet they do not pay me for the backlinks.
Because of British Gas, my OCD has got worse, I have anxiety and panic attacks, I stress over everything, and have spiraled into a deep state of depression. I cannot face my neighbours because of the humiliation I endured. I struggle with work (I am self-employed and the Editor of this site, if I do not work, bills do not get paid). I am procrastinating and simply lack energy. This is affecting my health and my business.
Low and behold I phoned the second time today to double-check what the first agent had said and she basically told me (NO) payment plan has been set and the only way I can have a set price I can pay on a monthly basis is if I set up a Direct Debit (they are intimidating people to set up Direct Debits because what is wrong with setting up a standing order or paying manually, there is no difference other that they do not have access to your bank account) and that providing I pay in September I will not have anyone chasing me. I was told to phone back on 22/09/22. When I said how British Gas has been treating me because of the miscommunication she did not escalate a complaint and just said sorry and it won’t happen again (I DO NOT ACCEPT THE APOLOGY and I am going to take this further).

UPDATE 05/08/22

Trust No One. Even after speaking to two people yesterday both saying they have done a payment plan and checked up with a follow-up call no payment plans were set up. (What happened was on the 27th I had a magnetic card set up but the first agent I spoke to yesterday said I could not pay online and canceled the payment plan but then reinstated a cash plan. So the second agent I spoke to yesterday said the same, yet today I have a totally different explanation and eventually have a magnetic card re-instated with a fixed payment plan).

Lies after lies after lies. So today I phone up checking up on yesterday’s phone call and the guy says no payment plan was set up. (He went on to say with a magnetic payment card I do not have to use it and that I can also pay online which was a contradiction to what the agent said yesterday).

I am getting tired of the💩 because they keep insisting I need to set up a direct debit which would mean they could help themselves to my bank account when the prices get increased rather than stick to a set payment plan.

I then discussed both complaints I made on the 27th and basically I was offered £10.00 compensation for the two over charges of £9.64 each totaling £19.28 (they obviously cannot count), which I refused as this is all part of the one complaint and I am not accepting anything less than £xxxxx for the complaint about my ill-treatment and emotion distress and the scamming.

I told the guy I am finding it hard to work, I just about can make updates let alone anything else. If I cannot work I cannot pay my bills.

Not only am I an Editor of several publications, but I am also a website designer, content writer, and digital marketer www.irenata.com So if I cannot work because of ill health, how am I supposed to run my business (www.ukwebsitedesigners.co.uk)?

So regarding my complaint about the ill-treatment by this company the agent I spoke to today who had advice from his supervisor said that ‘British Gas’ do not offer compensation for emotional distress. So they can treat you like 💩 and get away with it. Absolutely disgusting company.

So after speaking to two agents today assuring me that my debt is included in my payment plan, you won’t believe what I have just received by email, only an email chasing me for the outstanding balance.

I have phoned this wretched company yet again (this is my 3rd call today) to sort this out. I am sick to the back teeth with the antics that are taking place. God forbid someone who is more vulnerable, like an elderly person or someone with worse mental health disabilities to me or anyone with cognitive impairment and cannot argue their case.

Despite two agents assuring me yesterday, that I would not be chased for my debt I get the email today chasing me for the debt, (you cannot make this up) screenshot below:

In the third and final call, I made today the woman told me to ignore the email I received today. But this is causing unnecessary stress which I could do without. I have contacted the charity for an update and they are just saying it may take another couple of weeks. If after all this my grievance goes on deaf ears I will share this on social media and make sure that investors think twice before donating to this company. This is a company that does not care about its customers and its workers. This is a company that can treat their customers badly and thinks they can get away with it, this is a company that is causing people to have mental health issues.

What about my ‘HEALTH’ and other vulnerable people’s health, who have been treated just like me?

British Gas should not be able to treat people like something they stepped in and should be held accountable for their actions. British Gas nearly pushed me to breaking point as per the Police callout and they claim they will not compensate for the emotional distress I have endured, we will see about that…

https://www.theguardian.com/uk/2002/jun/06/felicitylawrence

https://www.mycustomer.com/community/blogs/slauchlan/british-gas-the-101-of-bullying

https://www.moneysavingexpert.com/news/2022/06/hundreds-of-households-wrongly-sent-legal-letters-saying-they-ow/

I am sick and tired of this company. I have now reported them to OFGEM.

OFGEM

Contact:

Energy Ombudsman complaints form or call 0330 440 1624.

#britishgas #britishgasintimidation #intimidation #emotionaldistress #harrassment #chrisoshea #jessicatappin

How Safe Are Smart Meters For Your Health?

May 24, 2022 / Editor / 3 Comments

**https://www.amymyersmd.com/article/wifi-emf-emr**

How Safe Are Smart Meters For Your Health?

WHAT IS A SMART METER?

A smart meter is the next generation of a gas and electricity meter.

They are being installed in homes across Great Britain at no extra cost, to replace the traditional meters including prepay key meters, which most of us currently have tucked away under the stairs, or outside our homes.

Theoretically, smart meters measure how much gas and electricity you’re using, as well as what it’s costing you, and display this on a handy in-home display. The smart meter, also called an Advanced Meter Installation (AMI), is a two-way device used by utility companies to measure energy usage in your home.

HOW DO THEY WORK?

The advantage of a smart meter is you can wave goodbye to estimated billing. The smart meter shows a digital meter reading and uses a secure smart data network (managed by the DCC) to automatically and wirelessly send the readings to your energy supplier at least once a month, so you will receive accurate, not estimated bills.

Smart meters also come with an in-home display screen that shows you exactly how much energy you’re using in pounds and pence, in near real-time.

WHAT THE UTILITY COMPANIES SAY.

If you ask your utility company if a smart meter impacts your health, you’ll likely be told there is no health risk. They will be biased and will hopefully convince the unaware consumer that there are no dangers. However medical evidence has proven there are dangers.

WHAT THE EXPERTS SAY.

According to the BioInitiative Working Group, more than 6,000 studies show the correlation of electromagnetic energy with harmful effects, chronic conditions, and disease.

There is also evidence that electropollution triggers an immune system response. That’s because the body thinks the electrical fields are foreign invaders similar to bacteria and viruses.

Amy Myers, MD is a two-time New York Times bestselling author and an internationally acclaimed functional medicine physician. Dr. Myers specializes in empowering those with autoimmune, thyroid, and digestive issues to reverse their conditions and take back their health.

Amy Myers is a successful founder and CEO of Amy Myers MD^®.

Dr. Myers has been quoted as saying: “I’ve seen with thousands of patients in my functional medicine clinic, that chronic inflammation leads to fatigue, cognitive problems, brain fog, irritability, anxiety, and memory loss. It is the root cause of autoimmune disease. Chronic electrical exposure triggers symptoms that mirror those experienced in dozens of autoimmune diseases”.

According to David O. Carpenter, MD, radiofrequency exposure at elevated levels for a long period increases the risk of cancer, damages the nervous system, and causes sensitivity. It also has adverse health effects on the reproductive system and other organ systems. In addition, it elevates the levels of peroxynitrite (a toxin made by your body), which is linked with over 60 chronic diseases.

According to the World Health Organization, tissue heating is the principal mechanism of interaction between radiofrequency energy and the human body. Sam Milham, MD has spent nearly thirty years researching the impact of electric and magnetic fields (EMFs). He links dirty electricity to cancer, heart disease, diabetes, Alzheimer’s, and suicide. He also connects it with neurological disorders such as multiple sclerosis and Lou Gehrig’s disease.

RF radiation was classified in 2011 by the International Agency for Research on Cancer (IARC), as “possibly carcinogenic (cancer-causing) to humans.” Furthermore, no data shows RF radiation is safe. No one has conducted health studies on humans living in homes with smart meters. The World Health Organization is planning a formal assessment of the health effects of RF exposure, however, this report is not yet available.

“People with smart meters in their homes have reported a sudden increase in dizziness, ear pain, memory problems, heart palpitations, anxiety, and sleep problems”.

CORPORATE BULLYING

Whether you owe money to a creditor or a utility company they will not stop until you contact them. They have been known to text and phone multiple times in a day for you to react. It is always best to communicate with them so that they can arrange something with you. My interaction was with Utility Companies and they insisted on meter readings, before Covid, and even During Covid they would come and read my meter but now they are singing a different tune. Because of the height of where my meter is located, it is impossible to read, yet I do not want a smart meter because of the health implications.

Whenever I communicate I always forward articles I have written, this gives me more authority on what I am talking about.

British Gas – Unprofessional Customer Service

NOTES FROM THE EDITOR.

I had a text message come through on my phone from ‘British Gas despite me telling them that I do not permit them to communicate with me this way and only by email. So they have given my number out without my permission to third-party engineers, which is a breach of GDPR for starters.

This has gone on deaf ears. Needless to say, they have booked me in for a smart meter even though I have told them I do not want one.

Now both my daughter and I have autoimmune disorders (cerebellar atrophy and multiple sclerosis), so if any utility company insists on the installation of these meters I think I have enough evidence, that should either my daughter or I relapse, we would be able to take legal action against the energy providers.

I was told in a conversation I had with ‘British Gas that I use more gas than the average household. They even asked me to add a backlink for them on this site on the useful links page, yet they never offered to pay for it. (It is disgraceful that they can money grab, but won’t compensate for the traffic I send them). The link is useful for my readers and I am not doing British Gas any favors and will be looking for compensation.

I am not arguing if I use more gas or not, although I have a brand new boiler and I have to have my home heated because of black mold that grows on our walls.

I have to safeguard both my daughters and my health because we have black mold.

Our landlord is aware of the situation and has simply said to wash it down with bleach and soapy water. This does not eradicate the problem and the health of my daughter and my own is paramount and I will fight to the end anyone that tries to reduce our quality of life.

They will be made accountable, this includes:

Emotional Distress
Stress
Anxiety
Depression
Autoimmune Relapses

Preventing Mold.

Preventing mold through heating. It makes sense that people want to save on heating costs but one of the best mold prevention techniques is keeping your heating on. If you seriously want to avoid mold in your home then avoid rooms cooling completely.

https://www.viessmann.co.uk/heating-advice/6-mold-prevention-tips-for-a-healthy-home

Remember the Governments and the Large Corporations work hand in hand. If you read on the government’s website that smart meters are safe, they will never tell the truth.

Why is our cost of living increased?

I will tell you why it has to do with deficit spending and the debt ceiling. The Government has overspent and in the case of the UK, they owe money to the EU. The Brexit Divorce Bill in July 2021, was estimated at £40.8bn but Downing Street insisted the figure was between £35bn and £39bn. https://www.bbc.co.uk/news/51110096 We now have a crisis on our hands. The Government needs to find the money to pay the EU. Goods and services are now subject to tariffs, increasing the cost of raw materials into Britain and finished products out.

https://disabledentrepreneur.uk/cost-of-living-and-the-impact-on-struggling-low-income-families-entrepreneurs/

Therefore who is paying for this if not the British Public?

https://corporatefinanceinstitute.com/resources/knowledge/economics/brexit/

Health.

If people’s mental health is affected due to price hikes and people are forced to endure corporate bullying and intimidation to install smart meters which leads to illness then the corporations need to be made accountable. If people are struggling to pay their finances before the price hikes how are they supposed to pay after bills are increased exponentially?

“Pushing vulnerable people into a corner can easily send them over the edge”.

Furthermore, if corporations interfere in with people’s quality of life and make them ill they should pay damages. Black mold could lead to death. https://www.ehagroup.com/mold-iaq-services/toxic-mold/ So if I am to not use my gas and the black mold makes us ill then ‘British Gas’ should be made to pay for damages.

Creditors

Smart Meter Bullying

https://www.thisismoney.co.uk/money/bills/article-6584597/Energy-suppliers-bullying-customers-smart-meters.html

Useful Links

https://disabledentrepreneur.uk/useful-links-2/

Support

Anyone who has noticed ill health after having a smart meter or has been bullied by creditors can reach out to us by using the form below.

Together We Are Stronger!

#smartmeters #smartmeterdangers #utilitycompanies #britishgas #eonnpower #autoimmunedisease #radiation #radiowaves

DWP Treating People Like Criminals For Having PIP Reinstated

Scrutiny of DWP’s PIP Review Process for Incurable Illnesses: Legal and Ethical Implications

Legal Implications of Persistent Reviews

Discrimination and Ableism

The DWP’s Response and Terminology

The Purpose and Impact of This Terminology

Potential Legal and Ethical Violations

What Claimants Can Do

Challenge the Review Process

Document All Interactions

Engage with Medical Professionals

Legal Terminology for Implying Falsehoods Beyond “Lying”. If someone suggests or implies you are not telling the truth what are they guilty of?

Here are some key terms:

1. Perjury

2. False Testimony

3. Misrepresentation

4. Fraud

5. Defamation

6. Deception

7. Concealment

8. Breach of Trust

9. Mendacious:

10. Prevaricate

Navigating Accusations of Dishonesty in DWP/PIP Reviews: Legal Terms and Remedies

Legal Terminology for Accusations of Dishonesty

What You Can Do About It

1. File a Complaint

2. Involve an Ombudsman

3. Seek Legal Advice

4. Tribunal Decisions

5. Document Everything

6. Use Medical Evidence

7. Support from Advocacy Groups

Addressing the 10-Year Review

Steps to Take:

Conclusion

Further Reading:

Navigating DWP Complaints Procedure: A Guide to Addressing Concerns

Complaining to DWP Over Disability Discrimination, Humiliation, Data Handling, Emotional Distress, and Damages

Understanding Disability Discrimination

Steps to Follow When Complaining to the DWP

KESTER DISABILITY RIGHTS

Data Handling and Privacy Concerns

What if your sensitive data was lost in the post is that a breach

If you discover that your sensitive data was lost in the post, it’s important to take the following steps:

Emotional Distress and Damages

What if the PIP assessor asked questions about suicide is there any law that is infringed?

Why File a Complaint?

How to File a Complaint

Helpful Tips

Contact Information

Personal Independence Payment (PIP) Complaints

If DWP refuses to communicate by email or online?

Call Recording

Useful Links, Websites, Tel Numbers & Email Addresses:

COMPLAINTS USEFUL CONTACTS

These contact details relate to PIP & Universal Credits

These Emails Work!

DWP Complaints:

Independent Case Examiner:

Tax Credit Migration Complaint

Charity CEOs

If You Wish Your Story To Be Heard Contact These Charities.

Ministers Of Parliament (MPs)

Contact These MPs If You Are An Advocate Of Mental And Physical Disabilities.

Disability Journalists and Activists

Contact These Journalists If You Have a Story or Wish to Collaborate.

Directory Of Disability Journalists, Coming Soon Stay Tuned!

Press Releases

Further Reading

Conclusion

Before contacting mainstream media or taking legal action, it is advised to contact the DWP to allow them to come to an amicable resolution.

ADVERTISEMENT

British Gas Meter Estimated Usage Forcast.

Accenture Billing System

DIRECT DEBITS

Final Notes From the Editor.

Domestic Violence Narcissist Traits

What is Domestic Violence?

Signs of domestic violence in a relationship:

Data Scraping Terms Disclaimer: Anyone found to have data scraped on our sites will be subject to a fine of £10,000. https://disabledentrepreneur.uk/data-scraping-terms-disclaimer/ DATA SCRAPERS CONTRAVENE: THE COMPUTER MISUSE ACT 1990 (LEGISLATION.GOV.UK)