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The Impact of Unreadable Terms and Conditions on Disabled Individuals

Website hosting services like IONOS (which we have used for several years) play a crucial role in businesses and personal projects. However, when services experience downtime, users often turn to the company’s terms and conditions to understand their rights. Unfortunately, for individuals with disabilities—especially those with cognitive impairments—accessing and comprehending these legal agreements can be challenging. This raises serious ethical and legal concerns regarding accessibility, coercion, and contractual fairness.

Failure to Accommodate Disabled Consumers: A First-Hand Account

Apple Inc. has long positioned itself as an industry leader in innovation and accessibility, touting its commitment to inclusivity. However, my recent experience dealing with Apple has highlighted glaring issues in their approach to accommodating disabled consumers, revealing a lack of empathy and corporate responsibility.

The Sale of Goods Act 1979: Protecting Consumer Rights

The Sale of Goods Act 1979 has long been a cornerstone of consumer protection in the UK, ensuring that goods sold to customers must be of satisfactory quality, fit for purpose, and as described. Although it was largely replaced by the Consumer Rights Act 2015, the principles it enshrined remain vital in defending consumers from retailers that fail to honor their obligations.