Royal Mail Vs Courier & People With Disabilities.
This post is a mixture of two posts rolled into one (no pun intended).
- The First Being Logistics.
- The Second About Disabilities.
History of Royal Mail was originally established in 1516 as a department by the Royal Family. The company’s subsidiary company Royal Mail Group Limited operates the brands Royal Mail (letters) and Parcelforce Worldwide (parcels).
The company provides mail collection and delivery services throughout the UK and is now a private company after it’s shares where floated on the stock exchange in 2015.
https://en.wikipedia.org/wiki/Royal_Mail
GRIEVANCE
Now my grievance is that such a big company has no online chat and if one wanted to lodge a complaint this is what they say “We are currently experiencing very high call volumes”, this tells me their service is not up to scratch and they have not employed enough people to deal with the demand and are delivering poor service. The response time is between 10 and 35 days.
For people with mental health and immune disorders, this is absolutely unacceptable.
Employ more staff or give up your yearly bonuses and have a cut in salary meaning salaries from the top and that way you will be able to afford to employ more people.
Just because you are a PLC company there have been many before you which have tried and failed in our current climate with businesses going bust left right and centre.
You have to stay ahead of your competion, you need to dig deep into your pockets to survive.
Furthermore their website is not straight forward to navigate and I should know as I build websites.
“There should be no room for error”.
Any decent company should have online chat.
So this is the domino effect of a company simply not doing their jobs properly as I will explain:
Two parcels were sent on 12/01/21 from the same Royal Mail Post Office, one to ‘Amazon’ and the other to ‘Pretty Little Thing’. The Amazon notification came within 24 hours and refund within 48 hours but for ‘Pretty Little Thing’ the parcel is still in the sorting office even though ‘Royal Mail’ aims to deliver in one working day.
Now considering there is a time frame for when things can be returned and my daughter’s return date is bordering on the deadline, you would think they would speed things along.
My daughter who suffers with Multiple Scleroris is on the verge of having a relapse because of ‘Royal Mail’.
Multiple Sclerosis can leave a person wheelchair or bed bound, so as her carer I think it is only right to ruffle a few feathers.
To think before Christmas someone refused to use Royal Mail to send a fragile gift and I tried defending the company I now have egg on my face, and so has my daughter.
Unless the company can up with a quick plan of action I will not be saying a good word about this company.
The CEO is Stuart Simpson.
