Month: June 2021

Doctor-Patient Confidentiality

DOCTOR-PATIENT CONFIDENTIALITY.

Confidentiality:

Good practice in handling patient information

I am starting off on a rant.

It used to be whatever you said to your GP would not be repeated to anyone else, unless it warranted it, such as if the person was in some way in danger of harming themselves or if they needed medical care and support.

However as times have changed with information being passed around on the internet and emails being hacked, there was no secure way of sending an email to this particular surgery which is concerning in itself.

Apparently and this in particular aimed at my own GP, so cannot vouch for any other surgeries, that whatever you told your doctor, could also be accessed by other staff at the surgery. But in my case, my data was accessed by the adjoining pharmacy inside the building of the surgery.

I am all for data security and privacy and what I choose to share online about my illnesses may not be necessarily be everything I want to divulge publicly, hence may keep some information private, but obviously, as I have found out two people have now gained access to my letter and I have not had a response back from the doctor, which is very alarming.

So my question is does the Doctor actually know the letter exists or do I just have the word from the practice manager? What if my letter was printed off and passed around I have no guarantee that it wasn’t?

However, I was due a medication follow-up review today and although I had emailed the Doctor directly on the 25th of May 2021 I later found out this particular doctor is no longer at the practice and I had to forward my email to the practice manager on the 27th.

The practice manager acknowledged the email and said that I needed to make an appointment with my GP over certain things I had written in the letter. The practice manager also told me over the phone that my medical data can be accessed by all the staff in the surgery but to not worry as they had all signed non-disclosure agreements. 🀒

What a 🐊 ofπŸ’© so you are telling me that someone could read this information and then go home and repeat it to their friends/partner or spouse? A nondisclosure agreement is not worth the paper it is written on as there are no guarantees that your information will not be shared. A person could simply say I read this about a certain individual and there would be absolutely no proof that the said person did or did not share the information. There are absolutely no guarantees whats so ever that what is written would not be repeated or talked about during the lunch breaks or pillow talk.

To think that the surgery thinks people are stupid or gullible is beyond belief that they would be sucked into their garbage of an excuse that all staff at the surgery can gain access to your medical records, but cannot disclose any information because of non-disclosure agreement they had signed.🀬😑 Talk to the hand βœ‹.

What if a patient had some embarrassing ailment (I am not talking about myself btw) πŸ˜‚πŸ€£ (seriously though it is not a laughing matter) and was riddled with STD’s and everyone in the surgery including the pharmacist got to read their medical notes?

The principle of the matter is unprofessional and unethical. The patient should not have to be forced to tell the receptionist what is wrong with them as in the case of this particular surgery.

According to best practices but this is for England and not Wales only the bare minimum should be accessed but the pharmacist today confirmed she had read my letter which I quote her saying “it was very thorough and detailed and that is what they prefer”.

She asked about my medication and told me to take it at regular intervals. One of the prescription drugs is a sleeping tablet and within 30 minutes I am zonked out, so if I took it at regular times it would interfere with my life because I cannot go to sleep every night at an exact time.

This was going over her head and she was not interested in anything I had to say. She was trying to teach me to how to suck eggs as if I needed a 30-year-old to tell me what to do and in the ideal world where I did not have such an unpredictable job, I would possibly be a good girl and go to sleep the same time every night, but my lifestyle does not permit me. I even told her my job is not a 9 to 5 and sometimes I could be working at 3 am in the morning.

Now wait for this, I said, considering she had read my letter what did she suggest about this one problem I had and this is laughable by her response, she only told me to phone the GP. 😑

Although my time could be better spent than phoning and then waiting on someone to get back to me, I will be phoning the GP just so that I can speak to them for comment and get to the bottom of how my medical records have been shared.

So tell me if I had written a letter nearly a month ago to the GP you would think the Doctor(s) would have the decency to reply. Their lame excuse will be they are too busy to respond to emails.

I get a thousand plus emails a day and still find time to respond.

I think it is downright rude and unprofessional to ignore a letter that every tom dick and harry has read but does not get a response from the doctor to which the letter was addressed in the first place.

So what the hell was the reason for the pharmacist to access my medical records to ask if me if I smoke or take alcohol and then not give me any advice at all, what a waste of time and resources and my time (which not relevant in the eyes of the NHS, they can waste your time but you cannot waste theirs).

She then said she would book me in for another annual review, why though? If they get email updates from me why speak to me?

I responded unless there was anything I needed I would be perfectly capable to email or phone the GP myself and did not need an annual review (omitting the part that her phone call was a waste of my precious time).

I am fuming how my medical file has no privacy protection. 🀬😑

https://www.guidelinesinpractice.co.uk/your-practice/all-healthcare-staff-have-a-duty-of-confidentiality/352639.article

https://www.gmc-uk.org/ethical-guidance/ethical-guidance-for-doctors/confidentiality/disclosures-for-the-protection-of-patients-and-others

I have mentioned this surgery before on a marketing blog I also run and have been told if I make waves I could be struck off their register yet I depend on my medication.

They also have said to me that they (the NHS) quote “do not have an obligation to help me if they do not want to”.

So if you are savvy to know about my other blog just search for GP Surgery Cardiff. Sorry, no links given.

Confidentiality is not absolute

Confidentiality is an important ethical and legal duty for doctors, however, it is not guaranteed and is not absolute. Your doctor may be able to disclose personal information without breaching his/her duties of confidentiality under certain circumstances, such as when the disclosure is of overall benefit to a patient who lacks the capacity to consent.

https://www.bmj.com/content/356/bmj.j636

https://www.medicalprotection.org/uk/articles/junior-doctor-confidentiality

Breaking Confidentiality.

Patient confidentiality can be defined as: β€˜The law whereby a doctor or medical practitioner cannot reveal anything said to them by their patients during consultation or treatment.”

Confidentiality is something that is protected, by law, by a myriad of legislation including the Data Protection Act 1998, The Computer Misuse Act 1990and The NHS Confidentiality Code of Practice.

Protecting Your Information Your Choice

(This is applicable for England NOT Wales).

https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/

https://www.nhs.uk/using-the-nhs/about-the-nhs/sharing-your-health-records/

Further Reading.

https://www.gmc-uk.org/ethical-guidance/ethical-guidance-for-doctors/confidentiality/using-and-disclosing-patient-information-for-direct-care

https://www.bma.org.uk/advice-and-support/ethics/confidentiality-and-health-records/sharing-local-electronic-patient-records-for-direct-patient-care

https://patient.info/news-and-features/how-the-nhs-handles-your-data

https://www.patients-association.org.uk/

https://www.gov.uk/government/organisations/national-data-guardian

https://www.dailymail.co.uk/health/article-9661639/So-access-medical-records.html

How to Complain

Your first port of call should be to complain to the GP practice, you should send them a recorded signed for formal letter or email, failing that you have three options as in the links below, but in my experience of other things I have complained about in the past you run the risk of being removed from the surgery and their response is very biased as they will protect themselves, so do take this into consideration and always have another surgery lined up just in case of the worst-case scenario, remember also if you get kicked out of your surgery another surgery may not accept you based on how much trouble you make, as surgery (a) may put notes for surgery (b) to read, hence it is good practice to also request all your data from surgery (a) before approaching surgery (b).

https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/

https://www.nhs.uk/service-search/other-services/Patient-advice-and-liaison-services-(PALS)/LocationSearch/363 (Recommended)

https://www.ombudsman.org.uk/

#patient #patientdoctorconfidentiality #medicalrecords #gdpr #ico #medicalrecordsbreach

Deep Dark Depression


DEEP DARK DEPRESSION

Depression is complex it is not just about feeling sad it is very dark and feels like you are in hell. It can stop you from functioning properly and may make you feel your life is hopeless. The most common symptoms that people recognize are immense sadness, feeling hopeless like nothing they do or say will make the feeling go away or make the circumstances any better, also feeling numb like no matter what help is offered to you or life throws at you, your despair only makes matter worse and you start to feel numb and start avoiding the root to the problem.

Little things start mounting up and before you know it you have a mountain of things to sort out which may be overwhelming and manifest into a deep dark depression. The manifestation of numbness may lead to you not caring about anything or anyone including yourself.

You may feel life is not worth living and no matter what anyone says or does to try and help, they might as well be talking to a brick wall.

However, if you are experiencing a very dark deep depression you must seek professional help. You could have already gone off the rails and started to self-help by numbing the inner demons with drugs, alcohol, self-harming, or even stop caring about yourself and your surroundings. When this happens we are not making things better we are in fact making things much much worse.

When we stop caring about ourselves we may not care about our appearance or personal hygiene, we stop caring about life and how we live. Our homes become filthy pig styes. We may stop cleaning or taking the rubbish out.

We may start to overeat or undereat. We may start acting out of character and lock ourselves away from society. We may stop caring about our friends, families, and pets.

With deep dark depression, we end up with low self-esteem, body dysmorphia, and may even self-harm or try to end it all.

When we are manifesting deep dark depression it is like being in a very deep black hole, with no one around that can understand us. Our basic hygiene routines are compromised and we may no longer shower or change our clothes, we may no longer brush out teeth or our hair. This can lead to serious health issues, which must be addressed by a professional. Prolonged isolation is another factor of depression when someone isolates themselves from the outside world.

Depression is like a jug of water the longer you hold it the heavier it will become. The weight of the jug is insignificant but the length of time you are stood holding it will eventually tire you out and debilitate you further.

Just like we can manifest negative thoughts through our subconscious minds, we can also program our minds with positive thoughts through hypnotherapy and neuroscience.

The main causes of depression are:

  1. Finances (this has to be the number one reason why people are depressed because of money problems).
  2. Loss of a job
  3. Going through a Divorce
  4. A break-up of a relationship
  5. Loss of health
  6. Death of a Pet
  7. Loss of a Business
  8. Loss of a Friend (breakdown of friendship or death)
  9. Loss of a Parent through Death
  10. Loss of a Sibling through Death
  11. Loss of a Child through Death
  12. Miscarriage
  13. Loss of a Spouse, a wife, or husband through death (from a sudden event as well as a serious illness)
  14. Loss of a family home due to financial issues or divorce
  15. Loss of your assets because of theft (including sentimental belongings)
  16. Loss of your pride and dignity, self-worth due to physical and mental abuse
  17. Loss of a cherished dream, taken away because of an unexpected financial issue
  18. Loss of your safety net through financial difficulties or mental and physical abuse
  19. Loss of a working environment (workmates) due to retirement or changing jobs
  20. Rape. (loss of virginity or loss of self-worth due to rape)
  21. Loss of self-worth through Physical and Mental Abuse (Domestic Violence)
  22. Loss of dignity and pride, due to racism and discrimination
  23. Loss of confidence due to humiliation, trust issues, belittlement, betrayal, and other insecurities
  24. Loss of freedom due to incarceration
  25. Fear of Failure

I will talk more about Neuroscience and hypnotherapy in my posts to follow.

When life is unbearable you must seek professional help from your GP, do not try to fix your depression yourself, talk to someone that can lessen the burden of your troubles. A problem shared is a problem halved.

Everything can be fixed you just need to find the solution to the problem and you need to rewire your way of thinking.

I have been following www.jakeducey.com check out his videos on youtube and on Facebook, you may be surprised how you can turn your life around.

depression #clinicaldepression #deepdepression #darkdepression