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Energy Providers and Consumer Rights

If you are considering legal action due to dissatisfaction with the ombudsman’s decision, it is advisable to take your case to a tribunal or small claims court, where a more impartial hearing can be expected. Alternatively, writing directly to the Equality and Human Rights Commission (EHRC) can be an effective step, particularly if your complaint involves issues of unfair treatment or discrimination.

Energy Prices and Poverty

The government must take proactive steps to ensure that the energy market operates fairly for all citizens, particularly those who are most vulnerable. By acknowledging the specific needs of disabled individuals and implementing targeted support measures, we can work towards a more equitable and just energy system. The Fuel Bank Foundation’s efforts highlight the critical role of charity in bridging the gap, but sustainable, systemic change is essential for long-term solutions.