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Law Works Pro Bono

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The Impact of Unreadable Terms and Conditions on Disabled Individuals

Website hosting services like IONOS (which we have used for several years) play a crucial role in businesses and personal projects. However, when services experience downtime, users often turn to the company’s terms and conditions to understand their rights. Unfortunately, for individuals with disabilities—especially those with cognitive impairments—accessing and comprehending these legal agreements can be challenging. This raises serious ethical and legal concerns regarding accessibility, coercion, and contractual fairness.

Brown and Cream Landscape Image Of A Vintage Typewriter With The Wording 'Multiple Sclerosis (MS) typed On Paper. Image Credit: PhotoFunia.com Category: Vintage- Typewriter.

Coping with Multiple Sclerosis at Work

If an employer fails to act, you can escalate the issue by seeking advice from ACAS (Advisory, Conciliation and Arbitration Service) or contacting a trade union if you are a member. Additionally, you may consider filing a formal grievance with your employer, and if the situation remains unresolved, you can take your case to an employment tribunal for disability discrimination.

Universal Credit and Mental Health Deterioration

Universal Credit, intended to streamline welfare support, has become a source of severe emotional distress for many, especially those with mental health conditions, disabilities, or those juggling multiple responsibilities like caring, self-employment, and education. The system’s requirements often push claimants into situations that worsen their mental health, with frequent threats of sanctions and unrealistic task demands creating a cycle of anxiety and fear.

Coercion into Employment for Disabled and Self-Employed

Governments sometimes employ coercive measures to ensure that citizens are actively seeking work, increasing their working hours, or attending mandatory appointments—sometimes without considering an individual’s personal circumstances, including disability or self-employment. Such coercion can often infringe on a number of human rights and statutory protections.