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Unversal Credit Bank Verification

The DWP has strict guidelines on how claimant data should be handled. These policies are designed to prevent misuse and protect privacy. Collecting bank card numbers is not standard practice and could indicate poor training, negligence, or, in extreme cases, misconduct.

Universal Credit Phone Scams

To protect yourself from phone scams, you can insist that the DWP email you or send a letter for official communication. Additionally, setting your phone to silence unknown callers and enabling “Do Not Disturb” mode ensures that only calls from your favorites list come through, reducing the risk of falling victim to fraudulent calls. Typically, the DWP will also send a text message informing you that they will be calling, so be cautious of unexpected phone calls and verify their authenticity through official channels before sharing any personal information.